Legal

Imprint

car2go Group GmbH
Fasanenweg 15-17
70771 Leinfelden-Echterdingen
Deutschland

Email: kundenservice@car2go.com
Phone: +49 (0)30 233 40 110 (fixed line)
Domicile: Leinfelden-Echterdingen
Court of Registry: Amtsgericht Stuttgart
Commercial Register No.: 737715
VAT-No.: DE277746196
Board of Directors: Olivier Reppert, Stefan Glebke

Information about online dispute resolution:
The European Commission has established an internet platform for online dispute resolution (so called “ODR platform”). The ODR platform is a point of entry for out-of-court resolutions relating to contractual obligations of online sales contracts or online service contracts. You can get to the ODR platform by following the link: https://ec.europa.eu/consumers/odr

The car2go Group GmbH is not required or willing to participate in a dispute resolution by a consumer arbitration board.

Privacy policy

We are pleased about your visit on our web pages and your interest in our offers. The protection of your personal data is an important concern for us. In this Privacy Policy we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it for you.
Our Privacy Policy is for the use of our websites and do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.

The controller for data processing pursuant to the General Data Protection Regulation (GDPR):

car2go Group GmbH
Fasanenweg 15-17
70771 Leinfelden-Echterdingen
Germany
Managing directors: Olivier Reppert, Stefan Glebke

If you have any questions or feedback regarding our websites and services, please contact us:

dataprotection@car2go.com

1. Collection and processing of your personal data

a. When you visit our website, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a website or received an error message), the use of website functions, the search terms you may have entered, the frequency with which you access individual websites, the designation of files accessed, the amount of data transferred, the website from which you accessed our websites and the website which you visit from our websites, either by clicking on links on our websites or by entering a domain directly in the input field of the same tab (or the same window) of your browser in which you opened our websites. We also store your IP address and the name of your Internet service provider for 30 days for security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud.

b. We only store other personal data if you provide this data, e.g. as part of a registration, a contact form, a survey, a price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (further information on this can be found below in the section "Legal basis of processing").

c. You are not legally or contractually obliged to make available your personal data. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.

2. Purposes of use

a. We use the personal data collected when you visit our website in order to operate it in the most convenient manner for your use and to protect our IT systems from attacks and other illegal activities.

b. If you provide us with further personal data, e.g. within the scope of a registration, a contact form, a survey, a price competition or for the execution of a contract, we use this data for the purposes mentioned, for the purposes of customer administration and – if necessary – for the purposes of processing and accounting of any business transactions, in each case to the extent required for this.

3. Transfer of personal data to third parties; social plugins

a. Our websites may also contain offers from third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).

b. We are currently using the following social plugins: Facebook. We integrate this as follows:

When you visit our websites, the social plugins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plugin to establish a direct connection to the server of the respective network.

If you have a user account on the network and are logged in when you activate the social plugin, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plugin. A social network cannot associate a visit to other websites until you have activated an existing social plugin.

When you activate a social plugin, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.

The social plugin remains active until you deactivate it or delete your cookies.

Cookie Policy

c. If you click on the link to an offer or activate a social plugin, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plugin and thereby triggering a transfer of your data.

d. Additional information on the purpose and scope of data collection and processing by the plugin provider can be found in the following data protection statements of these providers. There you will also find further information on your rights in this regard and setting options to protect your privacy.

Addresses of the respective plugin providers and URL with their data protection statements:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; https://www.facebook.com/policy.php; more information on data collection: https://www.facebook.com/help/186325668085084, https://www.facebook.com/about/privacy/your-info-on-other#applications and https://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook EU-US-Privacy-Shield certified, https://www.privacyshield.gov/EU-US-Framework.

4. Analysis of usage data; use of analysis tools (Google Analytics)

a. This website uses Google Analytics, a web analysis service provided by Google Inc. "("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google in advance within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to create reports on website activity and to provide other services relating to website activity and internet usage to the website operator.

b. The IP address transferred by your browser as part of Google Analytics is not merged with other data from Google.

c. If you do not wish us to collect and evaluate information about your visit to our website using the above-mentioned analysis tool, you can object to this at any time for the future ("opt-out").

We respond to your objection by setting an opt-out cookie in your browser. This cookie only serves to assign your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or terminal device, please opt out again. You can exercise your opt-out option by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

d. This website uses Google Analytics with the extension "_anonymizeIp()". This means that IP addresses are shortened for further processing and that it is not possible to identify you as a person. If the data collected about you is related to a person, this is excluded immediately and the personal data is deleted immediately.

e. We use Google Analytics to analyse and regularly improve the use of our website. The statistics obtained allow us to improve our services and make them more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has also submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 Para. 1 S. 1 lit. f GDPR.

f. Third Party Information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: https://www.google.com/analytics/terms/us.html, Data Protection overview: https://www.google.com/intl/de/analytics/learn/privacy.html, and Privacy Statement: https://policies.google.com/privacy?hl=en&gl=de.

5. Analysis of usage data; use of analysis tools (Adobe Analytics, Optimizely)

a. We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Adobe Analytics, Optimizely.

b. When using these analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no "adequate level of protection" for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called "EU-U.S. Privacy Shield".

c. If you do not want us to collect and analyze information about your visit to our website using the analysis tools mentioned above, you can object to this at any time with effect for the future ("opt-out").

We implement your objection by setting an opt-out cookie in your browser. This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.

d. Below you will find information on the providers of the analysis tools we use and the respective opt-out options:

i. Adobe Systems Inc. (“Adobe“)
Adobe is certified according to the EU-U.S. Privacy Shield. To object to the analysis through the product Adobe Analytics, you can follow this link:
Install the opt-out cookie (Adobe Omniture)

ii. Optimizely Inc. ("Optimizely")
For multivariate and A/B testing purposes, we use Optimizely. This service uses cookies to identify a visitor's browser and track website usage while on the website. The cookies do not collect personal information about you. Optimizely is certified according to the EU-U.S. Privacy Shield.
Learn how Optimizely uses your data
Click here to opt out from Optimizely

6. Security

We use technical and organizational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorised persons. We are constantly improving our security measures in line with technological developments.

7. Legal bases of processing

a. Insofar as you have given us your consent for the processing of your personal data, that consent is the legal basis for the processing (Art. 6 para. 1 letter a GDPR).

b. For the processing of personal data for the purposes of initiating or fulfilling a contract with you, Art. 6 para. 1 letter b GDPR is the legal basis.

c. Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorized to do so pursuant to Art. 6 para. 1 letter c GDPR.

d. In addition, we process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties pursuant to Art. 6 para. 1 letter f GDPR. Maintaining the functionality of our IT systems, marketing our own and third-party products and services as well as documenting business contacts as required by law are such legitimate interests.

8. Deletion of your personal data

Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after 30 days. Otherwise, we delete your personal data as soon as the purpose for which we have collected and processed the data ceases to apply. Beyond this point in time, data is only stored if this is required by the laws, regulations or other legal provisions of the European Union or of a member state of the European Union to which we are subject.

9. Rights of the data subject

a. As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data porta-bility (Art. 20 GDPR).

b. If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfilment of our legal obligations (cf. section "Legal bases of processing").

c. Right to object

You have the right to object at any time to the processing of your person-al data pursuant to Art. 6 para. 1 letter e GDPR (data processing in the public interest) or Art. 6 para. 1 letter f GDPR (data processing on the basis of a balance of interests) on grounds relating to your particular situation. If you object, we will only process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.

d. We ask you to address your claims or declarations to the following contact address if possible: dataprotection@car2go.com

e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).

10. Information on the cookies we use and their functions can be found in our Cookie Policy.

Cookies

Statement on the use of cookies

This website uses cookies and similar technologies, such as HTML5 web storage and local shared objects (all referred to as 'cookies' below), to record the preferences of users and optimize the design of its websites. They make navigation easier and increase the user-friendliness of a website.

Functions and use of cookies

a. Cookies are small files that are placed on your desktop, notebook or mobile device by a website you visit. From this we can, for example, recognize whether there has already been a connection between your device and our websites, or which language or other settings you prefer. Cookies may also contain personal data.

b. By using our websites, you agree to the use of cookies.

You can also visit our website without consenting to the use of cookies. This means that you can refuse such use and delete cookies at any time by making the appropriate settings on your device. This is done as follows:

i. Most browsers are pre-set to automatically accept cookies. You can change this setting by activating the setting do not accept cookies in your browser.

ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

iii. For information on deactivating Local Shared Objects, see the following link: Information about deactivating local shared objects

iv. Like the use of cookies, their rejection or deletion is also linked to the device used and also to the browser used in each case. You must therefore reject or delete the cookies separately for each of your devices and, if you use several browsers, also for each browser.

c. If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are only available to you to a limited extent.

d. We categorize cookies as follows:

i. Essential cookies (type 1) These cookies are absolutely necessary for the functions of the web pages.

ii. Functional cookies (type 2) These cookies facilitate the operation and improve the functions of the web pages. For example, we store your language settings in functional cookies.

iii. Performance cookies (type 3) These cookies collect information about how you use our website. This enables us to identify which parts of our Internet offer are particularly popular and thus improve our offer for you. Please also read the section "Analysis of usage data".

iv. Third-party cookies (type 4) These cookies are set by third parties, e.g. social networks such as Facebook, Twitter and Google+, whose content you can integrate via the "social plug-ins" offered on our websites. For more information on the use and function of the social plug-ins, please refer to section 4 of our Privacy Policy.

We use the following cookies on our website:

Cookie Name: cookie-agreed
Description: Indicates that you agree with the usage of cookies on your website
Type: Functional
Lifetime: 100 days
Scope: Global

Cookie Name: _gid
Description: Used to distinguish users
Type: Performance
Lifetime: 2 years
Scope: Global

Cookie Name: _gat
Description: Used to distinguish users. If Google Analytics is deployed via Google Tag Manager, this cookie will be named dc_gtm<property-id>
Type: Performance
Lifetime: 1 min
Scope: Global

Cookie Name: hitCounter
Description: Used to index hits sent to Google Analytics
Type: Performance
Lifetime: 30 min
Scope: Global

Cookie Name: s_campaign
Description: Used by plugins from Adobe Analytics. Stores the values of csref/cid parameter and makes
sure those values are only set once
Type: Functional
Lifetime: 1 day
Scope: Global

Cookie Name: gapv_cid
Description: This cookie is set when the user enters the page with a cid parameter. It is used to determine if the user came from a campaign
Type: Performance
Lifetime: 180 days
Scope: Global

Cookie Name: s_sess
Description: It is set by the cookie combining utility plugin (container)
Type: Performance
Lifetime: All the session cookies are combined and set as a string into this cookie
Scope: Global

Cookie Name: s_pers
Description: It is set by the cookie combining utility plugin (container)
Type: Performance
Lifetime: All the persistent cookies are combined and set as a string into this cookie
Scope: Global

Cookie Name: s_cc
Description: This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True")
Type: Functional
Lifetime: This cookie is a session cookie and expires when the browser is closed
Scope: Global

Cookie Name: s_sq
Description: This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; It contains information about the previous link that was clicked on by the user
Type: Functional
Lifetime: This cookie is a session cookie and expires when the browser is closed
Scope: Global

Cookie Name: s_vi
Description: Unique visitor ID time/date stamp
Type: Functional
Lifetime: This is a persistent cookie
Scope: Global

Cookie Name: s_fid
Description: Fallback unique visitor ID time/date stamp
Type: Functional
Lifetime: 2 years
Scope: Global

Cookie Name: previousPageName
Description: Shows where visitors to each page come from
Type: Functional
Lifetime: At end of session
Scope: Global