SHARE NOW Copenhagen is closing down operations

We regret to inform you that Arriva Denmark has decided to shut down SHARE NOW Denmark on February 29, 2024. Until the closure date, you can continue to use our cars; however, there'll be ongoing changes to our product as we wind down our operations.

We want to express our sadness as this journey comes to an end. We'll miss all of our fantastic customers, who've made SHARE NOW truly special. Together, we've shaped modern urban mobility, and we're proud of our achievements over the years. Thank you for all the rides and your support!

Below you'll find the changes leading up to the closure.

We'll discontinue our hourly and daily rates during January and February.
  • From January 29, you can no longer purchase daily rates over 8 days
  • From February 19, you can no longer purchase 1- to 7-day rates
  • From February 28, you can no longer purchase hourly rates
Discontinuation of SHARE NOW credit

From January 26, you won't earn new SHARE NOW credit, including credit granted by fueling or charging our cars or for referring new customers. You can check your earned credits' validity anytime in the app.

Account closure

We will ensure that your SHARE NOW account is closed in connection with the closure of SHARE NOW Denmark. Starting from February 29, 2024, you will no longer be able to use your account for driving in Denmark. However, you will still have access to your account until March 31, 2024, during which you can view invoices and have the option to accept rental terms in one or more SHARE NOW countries, thereby becoming a customer in the respective country. If you have accepted terms in other countries, the first country you accepted terms in will be the one where you become a customer. After the closure, we will ensure that your personal information is handled in accordance with applicable laws. You can learn more about SHARE NOW's handling of your personal information in our privacy policy.

SHARE NOW Pass

If you have a SHARE NOW Pass, you will receive an email with information about the termination of your subscription and payment.

Phased closure of the Home Area

We'll gradually close the Home Area leading up to our closure. Detailed information is available further down on this page. Please note that the app map always reflects our current operating areas.

Effective January 15, 2024, the following areas will be closed

  • Parking lots at shopping centres
  • We are closing all satellite areas outside our main Home Area. This means that we are closing the areas of Rødovre, Hvidovre, Glostrup, Ballerup, Herlev, Høje Taastrup, Gentofte, Lyngby, Sorgenfri, Virum, Dragør, and Refshaleøen
  • Parking lots at hospitals, educational institutions, and similar will also be closed in the affected areas


FAQ

Can I contact SHARE NOW's customer center after February 29th?
Answer: Yes, you can contact our customer center at kundecenter@share-now.dk until March 11th.

What do I do if I have questions about damages, fines, fees, or unpaid debt to SHARE NOW?
Answer: If you have questions about a case involving damages, fines, fees, or unpaid invoices, you can contact us via email. You should write directly to the department handling your case:

Damages
Write to skade@share-now.dk until March 31st
Write to skade@arriva.dk from April 1st onwards

Fines and Fees
Write to boeder@share-now.dk until March 31st

Outstanding Debts, Questions about Invoices, etc.
Write to restance@share-now.dk until March 11th
Write to indtægter@arriva.dk from March 12th onwards

What happens to my SHARE NOW account after February 29th?
Answer: We will ensure that your SHARE NOW account is closed in connection with the closure of SHARE NOW Denmark. From February 29th, 2024, you will no longer be able to use your account to drive in Denmark. However, you will have access to your account until March 31st, 2024, where you will be able to see invoices and have the option to approve rental terms in one or more SHARE NOW countries, thereby becoming a customer in the respective country. If you have approved terms in other countries, it is the first country you have approved that you become a customer of. After the closure, we will ensure that your personal information is handled in accordance with applicable law. You can read more about SHARE NOW's handling of your personal information in our privacy policy.

Can I use SHARE NOW abroad after February 29th?
Answer: If you want to use your SHARE NOW account in other countries, you will still be able to do so if you have accepted the rental terms in the country you wish to drive in. If you have not yet approved rental terms, you can do so by reserving a car in a SHARE NOW city abroad, after which you will be asked to accept the rental terms for that country. Once you have approved the terms, you can delete your reservation again. If you are not yet a SHARE NOW customer, you can always sign up in one of the other countries.