To Our Customers,
SHARE NOW, in conjunction with its shareholders at Daimler AG and The BMW Group, has decided to exit the North American market and cease operations in London, Brussels and Florence, effective February 29, 2020.
The decision to close North America was made based on two extremely complicated realities. The first being the volatile state of the global mobility landscape, and the second being the rising infrastructure complexities facing North American transportation today - such as a rapidly evolving competitive mobility landscape, the lack of necessary infrastructure to support new technology (including electric vehicle car share) and rising operating costs.
Further, despite our best efforts and investments in Brussels, London and Florence over the years, we are unable to continue operations in a manner that’s sustainable for our business due to low adoption rates.
Moving forward, SHARE NOW will focus on the remaining 17 European cities. We, along with our shareholders, believe these markets show the clearest potential for profitable growth and mobility innovation.
We want to extend a heartfelt thank you to every employee, member, business partner and city stakeholder who have supported us throughout the years in these markets. We deeply regret the inconvenience this decision causes.
How can I access my invoices?
You are able to access your invoices via the SHARE NOW app until April 30, 2020. After that date, we will not be able to guarantee that invoices will be immediately available so we encourage all of our members to download all necessary documents by that date. If you have invoice requests after April 30, please contact customer service at email@example.com (US customers) or firstname.lastname@example.org (CA customers).
What happens if there is unused credit on my account?
If there is valid and unused credit on your account with an expiration date extending beyond February 29, 2020, you may be eligible for a refund. Our team will identify all applicable members and be contacting those individuals with further instructions beginning in March 2020.
Can I purchase one of the vehicles?
We do not sell vehicles to the public. They are sold by a broker and can be found through auctions. We would advise consulting a local broker or auction house for details on how to locate and participate in such auctions.
Will I still have an account if I travel to a European location?
If you would like to use the service in Europe, you will need to deactivate your North American account and register for a European account. Customers who would like to deactivate their account should contact customer service at email@example.com (US customers) or firstname.lastname@example.org (CA customers). You can register for a new account by visiting our European website.
How do I contact SHARE NOW North America?
We will be happy to continue supporting you through our customer service email addresses:
email@example.com (Canadian French)