If a payment fails, your SHARE NOW account will be temporarily suspended.
Credit or debit card: If you're paying by credit card, you can pay your outstanding balance within the app. Open the app ▶ Menu ▶ Trips ▶ Select the failed invoice. After the outstanding balance is cleared, your account will be unblocked automatically after the payment.
If you don’t pay from the app, there will be 3 more attempts to debit the amount from your payment profile. If payment collection is not successful, you will receive a letter by post asking you to transfer the outstanding amount to our bank account.
SEPA Direct Debit: If you're paying by SEPA Direct Debit, you can transfer the outstanding amount to our bank account. Currently, this option is only available for users in Germany, Austria, and the Netherlands.