Frequently asked questions



How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Fully refuel a car with less than 70% of fuel – € 4,00 of credit
✓ Charge an electric car with less than 30% of battery – € 4,00 of credit

Credit will be added to your account after your trip ends*. You can always check your credit balance and expiry date in the app.

Important: You can only earn or use credit if you're driving using your default personal payment profile. 
Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

*For refuelling, you can receive credit a maximum of two times per vehicle per day. For charging, you can receive credit a maximum of once a day per vehicle.

How can I close or deactivate my account?

If you'd like to close or deactivate your account, you can do so via the SHARE NOW app.

Open the app ▶ Menu ▶ Cancel contracts.

What can I use SHARE NOW credit for?

You can use credit to pay for all trips made using on your default personal payment profile (not your business payment profile). As long as you have credit, it will automatically be used up to pay for your trips, including drop off fees, long distance rate, and other trip-related costs. Note: Credit currently cannot be used to add reservation time.

Credit is valid for 30 days and can be used only in the country where you earned it. You can always check your credit balance and expiry date in the app.

What payment methods can I use?

We accept the following payment methods:

  • Credit cards (Visa, Mastercard)
  • PayPal
What is a business profile?

A business profile is a payment profile that uses your company's billing address. Any user can add a business profile at any time. This lets you easily download PDF invoices for each trip you make for business reasons, so that submitting your travel expenses has never been easier.

To add a business profile to your SHARE NOW account:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

How do I add a new payment method?

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

An initial test charge of 7,50 € will be pre-authorised on your payment method to make sure your card or bank account is working. Don't worry: This amount will not actually be charged to you.

What happens if my payment fails?

If a payment fails, your SHARE NOW account will be temporarily suspended.

Credit card:
If you're paying by credit card, you can pay your outstanding balance within the app.

Open the app ▶ Menu ▶ Trips ▶ Select the failed invoice

After the outstanding balance is cleared, your account will be unblocked automatically after the payment. If you don’t pay from the app, there will be 3 more attempts to debit the amount from your payment profile.

What is SEPA Direct Debit?

SEPA Direct Debit is an easy and convenient way for you to pay by automatic bank transfer. Each time you make a rental, the amount will be automatically deducted from your bank account.

A SEPA Direct Debit Mandate is a one-time authorization you grant to merchants allowing them to collect future payments from your bank account. These mandates usually expire after 36 months of inactivity. Don't worry: If your mandate expires, you can simply update it again in the app.

Currently, SEPA Direct Debit is available for SHARE NOW users in Germany and Austria only.

Can I pay with a different payment profile after the invoice has been issued?

Yes, you can add another payment method (such as a credit card or PayPal) to your payment profile to pay any outstanding invoices. To do so, just go to the app, tap the 👤 icon ▶ Payment ▶ Edit payment profile(s)

Do you block an amount on my credit (or debit) card when I start a trip?

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Can I turn off email notifications regarding my invoices?

No. We're legally required to inform you about upcoming debits from your account. If you don’t wish to receive invoices (attached as PDF) as future emails, please contact us directly.

Do I need to pay a deposit to rent a SHARE NOW car?

Nope! Unlike traditional car rental services, you do not have to pay a deposit when renting a car with SHARE NOW. You are still covered by third-party liability insurance, but we will not block a security deposit on your payment method each time you take a trip.

Why is the amount you pre-authorised more than the rate I booked?

SHARE NOW pre-authorises an estimated trip amount before you start driving. The amount is more than the hourly or daily rate you have chosen to allow for any incurred kilometre costs.

The pre-authorised amount does not equal the final trip cost, which will only be charged after your trip ends.