Frequently asked questions



Can I book a car in advance?

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car to within walking distance of your requested pick-up location — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days. Learn more about pre-booking here

Where is pre-booking available?

Pre-booking is currently available in the following countries:


How far in advance can I pre-book a car?

Currently, you can pre-book a car from 3 to 45 days in advance.

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

Will my pre-booked car be delivered to the exact pick-up location I ask for?

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800m) to reach your pre-booked car.

How will I find my pre-booked car?

When the car is ready for you, we'll notify you via email and SMS. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

How can I cancel my pre-booking?

Simply email or call us as soon as possible. Cancellations are free if you contact us at least 3 hours before your requested start time. After that, the price of 1 full day (24 hours) will be charged as we would have set aside the car just for you. We hope that sounds fair!

How do I charge an electric car?

Charging an electric car is fun and – dare we say – addictive:

  1. Find a charging station using the app.
  2. Take out the charging card from the key-card holder to the left of the steering wheel or from the armrest.
  3. Connect the cable to the car, and to the station.
  4. Hold the charging card in front of the card reader.
  5. Wait a few seconds until the LED around the contact point lights up blue.
  6. End your trip. Easy as that!

Watch video: How to charge electric SHARE NOW cars

Hint: Each time you fully charge a car that has less than 30% battery level, you earn 4 € of credit. This will be used to pay for your trips and trip-related costs. Just make sure you end your trip after you charge the car!

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.


E.ON (Copenhagen)

Autolib' (Paris)
Belib' (outside the Paris Home Area – we provide you a charging card if you book the Comfort Package)

Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW, Vattenfall (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

We charge the cars for you in Budapest.

A2A (Milan)

Vattenfall (formerly Nuon)

We charge the cars for you in Madrid.