Frequently asked questions

Charging an electric car is fun and – dare we say – addictive:

1. Find a charging station using the app.
2. Take out the charging card from the glove compartment or armrest.
3. Connect the cable to the car, and to the station.
4. Hold the charging card in front of the card reader.
5. Wait a few seconds until the LED around the contact point lights up blue.
6. End your trip. Easy as that!

Hint: Each time you fully charge a car that has less than 30% battery level, you earn € 4,00 of credit. This will be used to pay for your trips and trip-related costs. Just make sure you end your trip after you charge the car!

Learn more

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

France
Belib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
Stadtwerke Stuttgart (Stuttgart)

Italy
BeCharge (Milan)
Enel X (Milan)

Netherlands
Vattenfall (formerly Nuon)
TotalEnergies

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car to within walking distance of your requested pick-up location — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

Currently, you can pre-book a car from 1 to 100 days in advance.

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you as soon as the car is ready for you.

For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.

In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

We'll notify you when the car is ready for you. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.

You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.

Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.

An additional driver cost of 8,99 € per day will be applied.

Additional drivers must meet the minimum age requirement for the category of car booked.