Frequently asked questions


Rules & Regulations

What should I do if I've had an accident?

Oh no! We hope everything is alright. Please make sure you move the car to a safe location and fill in the damage form. After this, make sure to call Customer Support to inform us about the accident. Our hotline number can be found in the app. Please ONLY dial 112 in case you need an ambulance.

Am I allowed to bring pets or animals in SHARE NOW cars?

Absolutely! Our only requirement is that you keep pets or animals in a transport box. As long as they don't leave a trace (e.g. smell or hairs) in the car, your furry friends are always a welcome passenger. We hope you and your furry friend have a safe trip!

What should I do if I lose something in a SHARE NOW car?

We'll always do our best to help you get back your lost items! If you've left something valuable in one of our cars, call us immediately and we'll reserve the car for you until you retrieve your item from the car.

If someone else has already removed the item or if the car is already in use, we advise you to call the lost and found office in your city. Don't lose hope – we hear good things from our car-sharing community all the time!

What should I do if I find something in a SHARE NOW car?

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, we recommend putting the item into the trunk of the car and ending your trip. Alternatively, you can take the item to the lost and found office in your city.

If it's a particularly valuable item, please contact us – we'll block the car until our service team picks up the item and takes it to the lost and found office in your city.

How can I contact the lost and found office in my city?

Here you can find the contact information and opening hours of all lost and found offices in SHARE NOW cities:







Can I share my account with a friend or family member?

If you book a car with your account, you have to be driving it. Sharing your account isn't allowed.

However, you can share the drive if you pre-book an additional driver in advance*. An additional driver fee of 8,99 € per day applies.

Alternatively, if a friend or family needs to use a car, you can invite them to create their own SHARE NOW account using our Friend Referral scheme. What's more, you'll both earn 10 € in driving credit!

How to refer friends

Can I travel with SHARE NOW cars to another country?

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app under "Plan trip". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From: You can roam to: Pre-booking needed?
🇦🇹Austria Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein ✔️
🇩🇰Denmark Sweden
🇮🇹Italy Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein ✔️
🇩🇪Germany Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein ✔️
🇳🇱Netherlands Belgium, France, Germany, Luxembourg, Liechtenstein ✔️

Unfortunately, international travels are not allowed for SHARE NOW cars in France, Hungary, or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

When you travel in Italy, keep in mind that you are not allowed to drive SHARE NOW cars into the region of Campania, Puglia, Calabria, Basilicata and Sicilia.