Frequently asked questions

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About the cars

Are there different categories of SHARE NOW cars?

Our cars are priced according to their size and quality. Choose from 4 categories:

XS
Fiat 500
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️

S
Citroën C3
Fiat 500e ⚡️
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman
MINI Electric ⚡️
smart forfour
smart EQ forfour ⚡️
Peugeot 208

M
BMW i3 ⚡️
BMW i3 REX ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
Fiat 500X
Mercedes-Benz A-Class
Mercedes-Benz B-Class
Mercedes-Benz CLA
Mercedes-Benz GLA
Peugeot 308

L
BMW 2 Series Convertible
BMW X1
BMW X2

Cars are subject to availability in each city.

What type of cars can I SHARE NOW?

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

BMW
BMW i3 ⚡️
BMW i3 REX ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Convertible
BMW X1
BMW X2

Citroën
Citroën C3

Fiat
Fiat 500
Fiat 500e ⚡️
Fiat 500X

Mercedes-Benz
Mercedes-Benz A-Class
Mercedes-Benz B-Class
Mercedes-Benz CLA
Mercedes-Benz GLA

MINI
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman
MINI Electric ⚡️

Peugeot
Peugeot 208
Peugeot 308

smart
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

Are SHARE NOW cars insured?

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. To learn more, please check out our terms and conditions.

How far can I drive with an electric car?

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged Fiat 500e can go up to 300 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!

Ending your trip with less than 10% battery may incur a fee.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start/Stop button.
  7. Arrived at your destination? End the trip via the app.
How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.
Why do I get an error message saying my phone does not meet the minimum security requirements to rent BMW and MINI cars?

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

  • If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
  • If Xposed Framework is installed on your phone
  • If the system suspects your phone has been rooted or jailbroken
  • If the system detects that Magisk is installed
  • If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

  • If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
  • If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
  • If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.

Can I bring my own baby/child seat to use in the car?

Sure! You can always bring your own baby/child seat on your trip. Just make sure that you fit it as per the manufacturer's instructions. Safety is our priority!