Frequently asked questions

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About the cars

What type of cars can I SHARE NOW?

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

Mercedes-Benz
Mercedes-Benz A-Class
Mercedes-Benz GLA

smart
smart forfour
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

BMW
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Convertible
BMW X1
BMW X2

MINI
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

Are there different categories of SHARE NOW cars?

Our cars are priced according to their size and quality. Choose from 4 categories:

XS
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️
Fiat 500

S
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

M
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
Mercedes-Benz A-Class
Mercedes-Benz GLA

L
BMW X1
BMW X2
BMW 2 Series Convertible

Cars are subject to availability in each city.

Are SHARE NOW cars insured?

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. To learn more, please check out our terms and conditions.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start/Stop button.
  7. Arrived at your destination? End the trip via the app.

Watch video: How to rent cars with a Start/Stop button

How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.

Watch video: How to rent cars with car keys

How far can I drive with an electric car?

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged BMW i3 can go up to 200 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!