Frequently asked questions

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Fuelling & Charging

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON
Clever
Spirii
IONITY

France
Belib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
Stadtwerke Stuttgart (Stuttgart)

Italy
BeCharge (Milan)
Enel X (Milan)

Netherlands
Vattenfall (formerly Nuon)
TotalEnergies

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars every time you're done. However, if you do, the cost of fuel is covered by us.

If you end your trip in an electric vehicle with less than 10% battery power (unless permitted by the General Terms and Conditions) or a vehicle with a combustion or hybrid engine with less than 15 kilometres' worth of fuel, a fee may be charged. See Fees and Costs policy for more information.

Can I park my car at charging stations?

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city:

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Belib' charging poles if the car is actively charging. See parking rules in Paris

Germany*
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules

Italy
Yes. It is allowed to park and end your trip at all our BeCharge and Enel X partner charging stations in Milan if a car is correctly plugged in and charging. See parking rules in Milan

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) and TotalEnergies charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid



Hint: To earn credit, please make sure to end your trip after the car has started charging!



*In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

How do I charge an electric car in Paris?

We charge the cars for you in Paris so you don't have to. However, if you've chosen an hourly or daily rate and absolutely need to charge your car, here's how to do it:

1. Look for an available Belib' charging station via the app. If you find yourself outside the home area, here's an overview of all charging stations (Note: some charging stations may not be compatible with our cars. You may have to pay for the charging).

2. Take the charging card located in the key holder out of the glove box.
Note: smart cars do not have any charging**card.Find out more.

3. Take out the charging cable from the car's boot.

4. First, connect the cable to the car.

5. Swipe the card on the charging pole's card reader and connect the cable to it*.

6. The light on the car’s charging port and pole will indicate that charging has started.

7. End your trip via the app. Done!

* Older Belib' charging poles must be activated via a central station located a few meters away from the poles. Enter the charging pole number that you want to activate, then select cable type T2.

I had to pay to recharge my car, how can I get reimbursed?

Thank you for keeping the SHARE NOW fleet charged up and ready to roll!

To get a refund for money spent recharging our cars, send us an email at bonjour@share-now.com with your bank account details (IBAN), BIC SWIFT code and a photo or scan of your charging receipt, so that our customer services team will process your request as quickly as possible.