Frequently asked questions

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Fueling & Charging

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost of fuel is covered by us and we'll even give you SHARE NOW credit as a thank you!

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

What are partner fuel stations?

You don't have to refuel our cars, but if you do, the cost is on us. Fuelling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment or armrest), which you can use at the following petrol stations:

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

Italy
Q8

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station, you have to pay for it yourself and send the original receipt to us. A processing fee will then apply.

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it! Here's how to refuel our cars:

1. Go to a partner petrol station.
2. Look for the prepaid fuel card in the key card holder (in the glove compartment).
3. The PIN for the fuel card will be displayed in the app
4. Determine the correct fuel type by checking inside the car's fuel tank door.
5. Enter the fuel card PIN at the gas station terminal.
6. Fuel up and keep the receipt.

Watch video: How to refuel SHARE NOW cars

Hint: Each time you fully refuel a car that has less than 40% of fuel you earn 5€ of credit. This will be used to pay for your trips and trip-related costs. Fueling is free unless you do so at unapproved petrol stations. In these cases, you'll have to pay for it yourself and send the original receipt to us. A processing fee may then apply.

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON (Copenhagen)

France
Autolib' (Paris)
Belib' (outside the Paris Home Area – we provide you a charging card if you book the Comfort Package)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW, Vattenfall (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

Hungary
We charge the cars for you in Budapest.

Italy
A2A (Milan)

Netherlands
Vattenfall (formerly Nuon)

Spain
We charge the cars for you in Madrid.

How do I charge an electric car?

Charging an electric car in Paris is fun and – dare we say – addictive:

  1. Look for an available Autolib’ charging pole (there should be a green light on top of the pole). Be careful not to confuse charging stations for parking stations!
  2. Lift the lid on the charging pole.
  3. Take out the charging cable from the car's trunk.
  4. First connect the cable to the charging pole, and then the car.
  5. The light on the car's charging port should turn green. Return the car key.
  6. End your trip. Voilà !

Watch video: How to charge electric SHARE NOW cars

Hint: Each time you fully charge a car that has less than 60% battery level, you earn 5,00 € of credit. This can be used to pay for your trips and trip-related costs (subject to location). Just make sure you end your trip after you charge the car!

How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Charge an electric car with less than 60% of battery –  5 € of credit

Credit will be added to your account after your trip ends. You can always check your credit balance and expiry date in the app.

Important: You cannot earn or use credit if you're driving using your business payment profile.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Can I park my car at charging stations?

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city:

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Autolib' charging poles if the car is actively charging. See parking rules in Paris

Germany
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands



Hint: To earn credit, please make sure to end your trip after the car has started charging!