Frequently asked questions

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Pre-Booking

Can I book a car in advance?

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

How far in advance can I pre-book a car?

Currently, you can pre-book a car from 3 to 100 days in advance.

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

Will my pre-booked car be delivered to the exact pick-up location I ask for?

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.

How will I find my pre-booked car?

When the car is ready for you, we'll notify you via email and SMS. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

Can I let someone else drive the car using my SHARE NOW account?

For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

How can I cancel my pre-booking?

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON (Copenhagen)

France
Autolib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

Hungary
We charge the cars for you in Budapest.

Italy
A2A (Milan)

Netherlands
Vattenfall (formerly Nuon)

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

How do I charge an electric car?

Charging an electric car in Paris is fun and – dare we say – addictive:

  1. Look for an available Autolib’ charging pole (there should be a green light on top of the pole). Be careful not to confuse charging stations for parking stations!
  2. Lift the lid on the charging pole.
  3. Take out the charging cable from the car's trunk.
  4. First connect the cable to the charging pole, and then the car.
  5. The light on the car's charging port should turn green. Return the car key.
  6. End your trip. Voilà !

Hint: Each time you fully charge a car that has less than 60% battery level, you earn 5,00 € of credit. This can be used to pay for your trips and trip-related costs (subject to location). Just make sure you end your trip after you charge the car!

Learn more

Where is pre-booking available?

Pre-booking is currently available in the following countries:

Italy
Germany
Austria
Netherlands
France
Denmark
Hungary
Spain

Can I add an additional driver to my pre-booking?

Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.

You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.

Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.

An additional driver cost of 8,99 € per day will be applied.

Additional drivers must meet the minimum age requirement for the category of car booked.