Frequently asked questions

You can always request your magic PIN in the app:

Open the app ▶ Menu ▶ My account ▶ Request PIN

We will then send your PIN to your mobile phone number via SMS. Your PIN cannot be changed.

Is your account already locked after entering the wrong PIN too many times? No worries, you can easily unlock it yourself:
Follow the app unlock instructions ▶ Enter your driver's license number

Your account will then be unlocked and the PIN will be sent to your mobile phone number via SMS.

No longer have access to your mobile phone number? No problem, just give us a call!

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

We charge the cars for you in Paris so you don't have to. However, if you've chosen an hourly or daily rate and absolutely need to charge your car, here's how to do it:

1. Look for an available charging station via the app. If you find yourself outside the home area, here's an overview of all charging stations (Note: some charging stations may not be compatible with our cars. You may have to pay for the charging).

2. Once you are at the station, tap on 'Start charging'. Please note that in very few cases, you must plug the cable in before tapping on 'Start charging'.

3. Type in the charging pole number in the app. Select an available charging pole and enter the number in the app. The charging pole number is on the pole itself, just below the QR code. In case of fast charging, you might also be required to select the cable you’ll use on the charging station’s screen.

4. Plug the cable into the car and the charging pole. Connect the cable to the car first. The cable is in the trunk or attached to the charging pole in case of a fast charging station. Make sure the engine is switched off and all doors and windows are closed.

5. Tap on 'Start charging' again on your smartphone and wait for the charging session to begin.

6. End your trip via the app. Done!

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

An initial test charge of 7,50 € will be pre-authorised on your payment method to make sure your card or bank account is working. Don't worry: This amount will not actually be charged to you.