Frequently asked questions



What is SHARE NOW Rewards?

SHARE NOW Rewards is a loyalty programme that lets you earn points and unlock rewards as you car-share. There are 4 levels and lots of exciting rewards that you can unlock and enjoy:

💙 Blue: 0 – 349 points
🥈 Silver: 350 – 999 points
🏅 Gold: 1,000 – 2,999 points
💎 Diamond: Above 4,500 points

Discover all rewards

What rewards can I unlock?

We asked you what rewards would elevate your car-sharing experience – and we took your answers very seriously! The higher your level, the more exciting your rewards:

🏆 Bonus Reservation Time
Up to extra 15 minutes to reach your reserved car without rushing – for all trips, all cars, all the time.

🏆 Birthday Voucher
Enjoy up to 10 € of SHARE NOW credit during your birthday week.

🏆 VIP Customer Support
You get priority whenever you contact us! Just make sure to use your registered email address or phone number so we can identify you.

🏆 Bonus Hourly Rates
Additional hourly rates of 3h and 9h will be added to your list of rates in the app.

🏆 Overnight Reservation
Reserve a car for free overnight from 11 PM to 6 AM – for all your early morning drives.

🏆 Special Partner Offers
Enjoy special offers from like-minded partners who enjoy sharing as much as we do.

Discover all rewards

Please ensure you have the latest version of the SHARE NOW app installed to view all rewards.

Why should I join SHARE NOW Rewards?

The whole point of SHARE NOW Rewards is to reward you for car-sharing. So we've rigged it for you to win:

Joining is free
No minimum spend required. No strings attached. As with all things SHARE NOW, all you need is the app!

You will unlock rewards no matter what
If you've been car-sharing recently, all trips in the last 3 months will count towards your points. If you're completely new to car-sharing, you will unlock Blue Rewards even if you have 0 points.

You designed the rewards!
We asked you what rewards would make SHARE NOW a better experience for you – and you answered! The rewards range from Birthday Vouchers to convenient perks such as Bonus Reservation Time, VIP Customer Service, and more. All rewards intend to elevate your car-sharing experience by making everything a little easier, smoother, sweeter.

It's easy to level up
You can level up as quickly as you like, there's no limit! You earn 10 points for every 1 € spent in your country of registration – even if you're spending SHARE NOW credit, even if you're spending on fees and pre-booked extras.

It's hard to level down
Each time you unlock a level, your new level (and your new rewards) are secured for 3 months. Even if your point balance drops during this time, the rewards will remain yours until they expire. And if you do level down, you only drop by one level.

Basically, you can only win!

How do I join SHARE NOW Rewards?

Joining SHARE NOW Rewards is free and only takes a minute! Here's how to get started:

Open the app ▶ Menu ▶ SHARE NOW Rewards

If you don't have a SHARE NOW account yet, simply register now and log in on the app.

How do I earn points with SHARE NOW Rewards?

You earn 10 points for every 1 € spent in your country of registration. Points are rounded off at the tenth decimal. That means: If you spend 29,99 €, you earn 299 points.

All of the following count toward points:
✔️ All trips except Corporate Account trips
✔️ Even when you spend SHARE NOW credit
✔️ Fees: Base fee, airport fees, drop off fees, etc.
✔️ Pre-booked extras: Comfort Package, Plus Protection, etc.
✔️ 4X points when you subscribe for the SHARE NOW Pass
✔️ If you have a SHARE NOW Pass, you'll pay the discounted minute rate, but earn full points on the normal minute rate!

This goes without saying, but penalties and damage-related costs won't count toward points ;)

How do I earn Rewards points with the SHARE NOW Pass?

The SHARE NOW Pass automatically levels you up to Gold (Pass25) or Diamond (Pass50).

If you already have the SHARE NOW Pass, you will automatically level up when you join SHARE NOW Rewards.

Good to know: When you first subscribe, you will earn 5X the points for your SHARE NOW Pass. For example, if your monthly subscription costs 29,99 €, you will earn 5X 299 points. This point boost will happen every 4 months. As long as you have a Pass, you will always maintain your Gold or Diamond level.

Pro tip: Even though the SHARE NOW Pass discounts the minute rate for you, you will continue to earn full Rewards points! Example: If you have the SHARE NOW Pass50, the minute rate is discounted by 50%. However, you will still continue to earn points on the regular minute rate. Nice, right?

Do my points and rewards expire?

Yes, but we've made sure that the expiry date is always in your favour. Points and rewards are valid for 3 months until the end of the month in your country of registration.

For example: If you earn 100 points in April, those points will be valid and count toward your point balance until the end of July.

Similarly, whenever you unlock a level, your new rewards are secured for 3 months until the end of the month.

After that, you will level up or down (or not) based on your current point balance.

Pro tip: Make sure your point balance is strong at the end of the month so you're less likely to level down!

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

Do I level down when my point balance drops?

Points expire after 3 months, so it's normal for your point balance to fluctuate over time. The good news is: We've rigged the game so that you'll always keep the best rewards for as long as possible – even when your point balance drops.

If my point balance drops before my level expires...
No, you won't level down. You still keep your rewards until the end of 3 months. This means it's sometimes possible for you to have a lower point balance but a higher level!

If my point balance drops after my level expires...
Yes, you will level down – but only by one level at a time! This means if you have Diamond Rewards, after 3 months you can only level down to Gold Rewards, and after another 3 months, you can only level down to Silver Rewards, and so on...  even if you don't have enough points during this time!

We know, we know. You're welcome.

What is the easiest way to level up and keep my rewards?

We like the way you think! For all of you who like to win, we've put together a cheat-sheet for you to get the best out of SHARE NOW Rewards.

How do I redeem my SHARE NOW Rewards Birthday Voucher?

On your birthday, we'll send you a promo code via email. If you don't see it in your inbox, check your spam folder. You can redeem your promo code directly in the app:

Menu ▶ Payment ▶ Got a promo code? ▶ Redeem.

Birthday vouchers are currently available to Gold (5 €) and Diamond (10 €) tier SHARE NOW Rewards customers who joined before or on the day of their birthday. Promo codes can only be redeemed once.

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

Can I earn points while driving abroad?

No. You can only earn SHARE NOW Rewards points when starting and ending trips from your home country (the country in which you registered your account). If you registered in Berlin, for example, you can earn points in all German cities where SHARE NOW is present. If you travel to a city outside of your home country, such as Rome, you can still use SHARE NOW car-sharing but you will not earn SHARE NOW Rewards points for these trips.

If you have moved abroad and would like to change your home country to continue to earn SHARE NOW Rewards points, you can do so by contacting Customer Support.

How can I contact SHARE NOW?