Frequently asked questions

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it! Here's how to refuel our cars:

1. Go to a partner petrol station.
2. Look for the prepaid fuel card in the key card holder (in the glove compartment).
3. The PIN for the fuel card will be displayed in the app
4. Determine the correct fuel type by checking inside the car's fuel tank door.
5. Enter the fuel card PIN at the gas station terminal.
6. Fuel up and keep the receipt.

Fueling is free unless you do so at unapproved petrol stations. In these cases, you'll have to pay for it yourself and send the original receipt to us. A processing fee may then apply. Please do not fuel our cars with premium fuel (e.g.: MaxxMotion).

You don't have to refuel our cars, but if you do, the cost is on us. Fueling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment / armrest), which you can use at the following petrol stations:

Austria
BP, Agip, Avanti, OMV

Denmark
Circle K

Germany
Shell, Esso, Avia
Aral, Total

Hungary
OMV

Italy
Q8

Fueling is free unless you do so at non-partner petrol stations, or at a partner fuel station without the fueling card. In these cases, you'll have to pay for it yourself. Please request every time a VAT invoice to Wallis Autómegosztó Kft. Honvéd u. 20. 2nd floor 1055 Budapest (Tax number: 26320731241) with the license plate number of the rented vehicle and send the original invoice to us. In cases like this, after we received the invoice we will transfer the amount back for you, but a processing fee may then apply as per actual Fee and Cost Policy.

No. We don't expect you to refuel or charge our cars when you're done. However, if you need to refuel the car, you can simply use the fuel card provided inside the car. You can use this card at partner petrol stations.

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

If the fuel level of a SHARE NOW car is below 20% – and you refuel at a partner fuel station – we reward you with 1 990 SHARE NOW credit. Important: Credit is only granted if there is at least 90% of fuel left when you end the trip.

Credit earned is valid for 60 days. You can always check the validity of your SHARE NOW credit in the app.

You don't have to! In Budapest, we take care of charging all the SHARE NOW cars in our fleet for you.

You don't have to! In Budapest, we take care of charging all the SHARE NOW cars in our fleet for you.

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city:

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Autolib' charging poles if the car is actively charging. See parking rules in Paris

Germany
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid

Hint: To earn credit, please make sure to end your trip after the car has started charging!