Frequently asked questions



How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

If the fuel level of a SHARE NOW car is below 20% – and you refuel at a partner fuel station – we reward you with 1 990 SHARE NOW credit. Important: Credit is only granted if there is at least 90% of fuel left when you end the trip.

Credit earned is valid for 60 days. You can always check the validity of your SHARE NOW credit in the app.

What can I use SHARE NOW credit for?

You can use credit to pay for all trips made using on your default personal payment profile (not your business payment profile). As long as you have credit, it will automatically be used up to pay for your trips, including drop off fees, long distance rate, and other trip-related costs. Note: Credit currently cannot be used to add reservation time.

Credit is valid for 30 days and can be used only in the country where you earned it. You can always check your credit balance and expiry date in the app.

What is a business profile?

A business profile is a payment profile that uses your company's billing address. Any user can add a business profile at any time. This lets you easily download PDF invoices for each trip you make for business reasons, so that submitting your travel expenses has never been easier.

To add a business profile to your SHARE NOW account:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

How do I add a new payment method?

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

An initial test charge will be pre-authorised on your payment method to make sure your card or bank account is working. Don't worry: This amount will not actually be charged to you.

What payment methods can I use?

We accept the following payment methods:
Debit/credit cards (Visa, Mastercard)

Can I pay with a different payment profile after the invoice has been issued?

Unfortunately, for technical reasons, we are unable to change the payment profile after the invoice has been issued. We recommend checking your payment profile before starting a trip!

What happens if my payment fails?

If a payment fails, your SHARE NOW account will be temporarily suspended.

Credit or debit card If you're paying by credit card, you can pay your outstanding balance within the app. Open the app ▶ Menu ▶ Trips ▶ Select the failed invoice. After the outstanding balance is cleared, your account will be unblocked automatically after the payment. If you don’t pay from the app, there will be 3 more attempts to debit the amount from your payment profile.

If payment collection is not successful, you will receive a letter by post asking you to transfer the outstanding amount to our bank account.

What is SEPA Direct Debit?

SEPA Direct Debit is an easy and convenient way for you to pay by automatic bank transfer. Each time you make a rental, the amount will be automatically deducted from your bank account.

A SEPA Direct Debit Mandate is a one-time authorization you grant to merchants allowing them to collect future payments from your bank account. These mandates usually expire after 36 months of inactivity. Don't worry: If your mandate expires, you can simply update it again in the app.

Currently, SEPA Direct Debit is available for SHARE NOW users in Germany, Austria, and the Netherlands only.

How can I close or deactivate my account?

If you'd like to close or deactivate your account, please send us an email at

Can I turn off email notifications regarding my invoices?

No. We're legally required to inform you about upcoming debits from your account. If you don’t wish to receive invoices (attached as PDF) as future emails, please contact us directly.

How can I use my registration promo code?
  1. Download the SHARE NOW app
  2. Click on "Register"
  3. Enter your personal details
  4. You'll see a question below: "Got a promo code?" - Enter the code.
  5. To complete your registration, upload your driver's license and set up your payment profile
  6. You are ready!
How can I use my promo code?
  1. Open the SHARE NOW app
  2. Click on "Menu"
  3. Click on "Payment"
  4. Click on the question "Got a promo code?" below
  5. Enter your code and click on "REDEEM"
  6. You are ready!
How can I redeem my SHARE NOW Pass discounts?
  1. Open the SHARE NOW app
  2. Click on "Menu" and press "SHARE NOW Pass"
  3. Click on "Start subscription" and "Get it"
  4. Choose "Pass25" and press "Continue selection"
  5. Enter your code in the "Promo code" field
  6. Press "REDEEM" and press "Confirm purchase & subscribe"