Frequently asked questions

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence.

Plus Coverage is also available on all rates, reducing your deductible to just 250€ whilst adding glass and tyre damage cover plus Roadside Assistance in the Home Area. Plus Coverage starts from 0,99 €.

To learn more, please check out our terms and conditions.

When pre-booking, our cars are priced according to their size and quality. Choose from 4 main categories: XS, S, M and L.

You can discover all car models available on our fleet page.

Cars are subject to availability in each city.

Life's too short for boring cars. We're proud to share iconic models and cool rides. Our fleet mix differs from city to city, but our global fleet includes a range of models. To discover all SHARE NOW cars - meet our fleet!

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged BMW i3 can go up to 200 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!

Ending your trip with less than 10% battery may incur a fee.

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. The car unlocks automatically.
6. To start the engine, press the Start/Stop button.
7. Arrived at your destination? End the trip via the app.

Most of our cars have car keys.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. The car unlocks automatically.
6. You'll find the car key in the glove compartment.
7. Arrived at your destination? Place the key back into the holder.
8. End the trip via the app.

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

• If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
• If Xposed Framework is installed on your phone
• If the system suspects your phone has been rooted or jailbroken
• If the system detects that Magisk is installed
• If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

• If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
• If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
• If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.

Sure! You can always bring your own baby/child seat on your trip. Just make sure that you fit it as per the manufacturer's instructions. Safety is our priority!

Your safety is our highest priority. This doesn’t end with up-to-date, serviced vehicles, so all of our cars are equipped with a reflective safety vest, warning triangle, and a first aid kit.