Frequently asked questions



How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Fully refuel a car with less than 40% of fuel – 5 € of credit
✓ Charge an electric car with less than 60% of battery – 5 € of credit

Credit will be added to your account after your trip ends. You can always check your credit balance and expiry date in the app.

Important: You cannot earn or use credit if you're driving using your business payment profile.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

What can I use SHARE NOW credit for?

You can use credit to pay for all trips made using on your default personal payment profile (not your business payment profile). As long as you have credit, it will automatically be used up to pay for your trips, including drop off fees, long distance fees, and other trip-related costs. Note: Credit currently cannot be used to add reservation time.

Credit is valid for 30 days and can be used only in the country where you earned it. You can always check your credit balance and expiry date in the app.

What is a business profile?

A business profile is a payment profile that uses your company's billing address. Any user can add a business profile at any time. This lets you easily download PDF invoices for each trip you make for business reasons, so that submitting your travel expenses has never been easier.

To add a business profile to your SHARE NOW account:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

How do I add a new payment method?

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

An initial test charge of 7,50 € will be pre-authorised on your payment method to make sure your card or bank account is working. Don't worry: This amount will not actually be charged to you.

What payment methods can I use?

We accept the following payment methods:
Debit/credit cards (Visa, Mastercard)
Automatic bank transfer (SEPA Direct Debit)

Can I pay with a different payment profile after the invoice has been issued?

Unfortunately, for technical reasons, we are unable to change the payment profile after the invoice has been issued. We recommend checking your payment profile before starting a trip!

What happens if my payment fails?

If a payment fails, your SHARE NOW account will be temporarily suspended.

Credit or debit card: If you're paying by credit card, you can pay your outstanding balance within the app. Open the app ▶ Menu ▶ Trips ▶ Select the failed invoice. After the outstanding balance is cleared, your account will be unblocked automatically after the payment.

If you don’t pay from the app, there will be 3 more attempts to debit the amount from your payment profile. If payment collection is not successful, you will receive a letter by post asking you to transfer the outstanding amount to our bank account.

SEPA Direct Debit: If you're paying by SEPA Direct Debit, you can transfer the outstanding amount to our bank account. Currently, this option is only available for users in Germany, Austria, and the Netherlands.

What is SEPA Direct Debit?

SEPA Direct Debit is an easy and convenient way for you to pay by automatic bank transfer. Each time you make a rental, the amount will be automatically deducted from your bank account.

A SEPA Direct Debit Mandate is a one-time authorisation you grant to merchants allowing them to collect future payments from your bank account.

Currently, SEPA Direct Debit is available for SHARE NOW users in Germany, Austria, and the Netherlands only.

How can I close or deactivate my account?

If you'd like to close or deactivate your account, please send us an email at

Can I turn off email notifications regarding my invoices?

No. We're legally required to inform you about upcoming debits from your account. If you don’t wish to receive invoices (attached as PDF) as future emails, please contact us directly.

Do you block an amount on my credit (or debit) card when I start a trip?

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.