Legal

Imprint

car2go Deutschland GmbH
Fasanenweg 15-17
70771 Leinfelden-Echterdingen
Germany

Postal address:
car2go Deutschland GmbH
HPC G462
70546 Stuttgart

Email: hallo@share-now.com
Phone: +49 (0)30 233 40 110
Domicile: Leinfelden-Echterdingen
Court of Registry: Amtsgericht Stuttgart
Commercial Register No.: 737715
VAT-No.: DE277746196
Board of Directors: Olivier Reppert, Stefan Glebke

Information about online dispute resolution
The European Commission has established an internet platform for online dispute resolution (so called “ODR platform”). The ODR platform is a point of entry for out-of-court resolutions relating to contractual obligations of online sales contracts or online service contracts. You can get to the ODR platform by following the link:
https://ec.europa.eu/consumers/odr

Privacy policy

Privacy Policy

car2go Deutschland GmbH (« car2go ») thanks you for your interest in this app. We are committed to protecting your privacy as an app user. This document explains how we handle personal data with regard to the app. "Personal data" means all information that relates to an identified or identifiable natural person.

Download our Privacy Policy (PDF)

The data controller for the data processing is:
car2go Deutschland GmbH
Fasanenweg 15-17
70771 Leinfelden-Echterdingen
Phone number: +49 (0) 30 23340110
E-mail address: dataprotection@share-now.com

Cookies

Statement on the use of cookies, the analysis of usage data and the use of analysis tools

We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together "cookies") to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly. For the same purposes, we use the analysis tools Adobe Analytics and Optimizely; cookies may also be used here.

1. Functions and use of cookies

a. Cookies are small text files that are sent to your desktop, notebook or mobile device by a webserver (more precisely: that are stored in your browser directory), when you visit a website. We also collect your IP address when you visit our website. This information is used, for example, to enable us as the operator of the websites, to gather statistical information on the use of the websites. From this we can, for example, recognize whether there has already been a connection between your device and our websites, or which language or other settings you prefer. Cookies may also contain personal data. Cookies might be first party or/and third party cookies. In this case, Share Now uses cookies (first party cookies) when you browse the website, in order to analyze your behaviour and to provide you with a better experience when browsing our website.

b. Session and persistent cookies
Our websites may store session and persistent cookies on your device. The difference between a session and a persistent cookie depends on the duration of the cookie. Session cookies are cookies that, generally, are valid as long as the current browser session lasts. When you terminate your browser session, the session cookie expires. Persistent cookies are, as the name suggests, persistent and will remain even after terminating the browser session. This enables, for example, faster and often more convenient access to our websites.

c. When using our website, you will be asked within the cookie banner whether you agree to the use of cookies or not. You can also visit our websites without consenting to the use of cookies. This means that you can refuse such use within the cookie banner. In addition, you can delete cookies at any time by following the respective steps in your browser.

d. If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are only available to you to a limited extent.

e. We categorize cookies as follows:
i. Necessary cookies (Type 1)
These cookies are strictly necessary for the functions of the web pages. Without these cookies, we would not be able to offer you services such as the vehicle configurator. If you deactivate necessary cookies, the functionality of the websites will be impaired. The legal basis for the collection of information through the use of strictly necessary cookies is contract performance (Art. 6 (1) lit. b GDPR) (if we have concluded a contract on the use of the website with you) or our legitimate interest or that of third parties (Art. 6 (1) lit. f GDPR), such as the provision of a functioning website. More information on the balancing test is available upon request.

ii. Functional cookies (Type 2)
These cookies facilitate the operation and improve the functions of the websites. For example, we store your language settings in functional cookies. If you deactivate functional cookies, the functionality of the websites might be impaired. The legal basis for the collection of information through the use of functional cookies is legitimate interests of us or third parties (Art. 6 (1) lit. f GDPR). More information on the balancing test is available upon request.

iii. Performance cookies (Type 3)
These cookies collect information about how you use our website. This enables us to identify which parts of our offering on the internet are particularly popular and thus improve our offer for you in this manner. Please also read the section "Analysis of usage data". The legal basis for the collection of information through the use of performance cookies is our legitimate interest or that of third parties (Art. 6 (1) lit. f GDPR). More information on the balancing test is available upon request.

iv. Targeting/advertisement cookies (Type 4)
Targeting/advertisement cookies allow us to collect information on the use of and the scope of use of the website by individual users. This includes whether a user has visited the website previously, which website the user comes from, the overall site usage and areas that users prefer and thus allows us to improve the performance of the website and the user’s experience in using that website. It also allows us to analyze the efficiency of our marketing activities and to provide targeted advertisement tailored for your interests. If you disable such cookies, you will not receive a customized experience. The legal basis for the collection of information through the use of targeting/advertisement cookies is our legitimate interest or that of third parties (Art. 6 (1) lit. f GDPR). More information on the balancing test is available upon request.

v. Third-party cookies (Type 5)
These cookies are placed by third parties, e.g. social networks such as Facebook, Twitter and Google+, whose content you can integrate via the "social plug-ins" offered on our websites. The difference between a first party cookie and a third party cookie relates to the control of the party who operates the cookie. First party cookies are cookies that are specific to the website that created them. Their use enables us to operate an efficient service and to track the patterns of behavior of visitors to the website. Third party cookies, on the other hand, are placed on your device by a third party (i.e., not by us). While we may allow third parties to access the website to place these cookies on users’ devices, we do not retain control over the information supplied by the cookies, nor do we retain access to that data. This information is fully controlled by that third party and subject to their privacy notice. The legal basis for the collection of information through third party cookies depends on the type of cookie, please see above. For more information on the use and function of the social plug-ins, please refer to our Privacy Policy.

2. List of cookies
We use the following cookies on our website:

Cookie Name: cookie-agreed
Description: Indicates that you agree with the usage of cookies on your website
Type: Functional
Lifetime: 100 days
Scope: Global

Cookie Name: _gid
Description: Used to distinguish users
Type: Performance
Lifetime: 2 years
Scope: Global

Cookie Name: _gat
Description: Used to distinguish users. If Google Analytics is deployed via Google Tag Manager, this cookie will be named dc_gtm<property-id>
Type: Performance
Lifetime: 1 min
Scope: Global

Cookie Name: hitCounter
Description: Used to index hits sent to Google Analytics
Type: Performance
Lifetime: 30 min
Scope: Global

Cookie Name: s_campaign
Description: Used by plugins from Adobe Analytics. Stores the values of csref/cid parameter and makes
sure those values are only set once
Type: Functional
Lifetime: 1 day
Scope: Global

Cookie Name: gapv_cid
Description: This cookie is set when the user enters the page with a cid parameter. It is used to determine if the user came from a campaign
Type: Performance
Lifetime: 180 days
Scope: Global

Cookie Name: s_sess
Description: It is set by the cookie combining utility plugin (container)
Type: Performance
Lifetime: All the session cookies are combined and set as a string into this cookie
Scope: Global

Cookie Name: s_pers
Description: It is set by the cookie combining utility plugin (container)
Type: Performance
Lifetime: All the persistent cookies are combined and set as a string into this cookie
Scope: Global

Cookie Name: s_cc
Description: This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True")
Type: Functional
Lifetime: This cookie is a session cookie and expires when the browser is closed
Scope: Global

Cookie Name: s_sq
Description: This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; It contains information about the previous link that was clicked on by the user
Type: Functional
Lifetime: This cookie is a session cookie and expires when the browser is closed
Scope: Global

Cookie Name: s_vi
Description: Unique visitor ID time/date stamp
Type: Functional
Lifetime: This is a persistent cookie
Scope: Global

Cookie Name: s_fid
Description: Fallback unique visitor ID time/date stamp
Type: Functional
Lifetime: 2 years
Scope: Global

Cookie Name: previousPageName
Description: Shows where visitors to each page come from
Type: Functional
Lifetime: At end of session
Scope: Global

3. Disabling, Deleting, or Opting Out of Cookies
If you do not/no longer want to have cookies placed on your device by us or third parties, then many of them offer ways to opt out. In addition, most web browsers allow at least some control over most cookies through browser settings. You may refuse the use of cookies by selecting the appropriate settings on your browser to refuse cookies. You may also delete existing cookies through your browser. In the links below, the user will find more information on how to manage the use of cookies and disable them to revoke consent, depending on the browser used:
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/en-us/HT201265
Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
However, please note that if you disable cookies, you may not be able to use the full functionality of our websites. In particular, you may have limited access to some areas or be directed to a different experience.

4. Use of analysis tools

We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Adobe Analytics, Optimizely, Google Analytics and Google Tag Manager.

Below you will find information on the providers of the analysis tools we use and the respective opt-out options:

a. Adobe Analytics
To object to an evaluation by Adobe Analytics, please follow this link:
Click here to opt-out from Adobe Analytics

b. Optimizely
In order to continuously improve our web services, we carry out tests on individual pages - for example, to find out the optimal placement of program references. For such test purposes, we also collect statistical data and use the web analysis service "Optimizely" by Optimizely, Inc. Optimizely does not collect any personal data. The information about your use of this website will be anonymously transmitted to and stored by Optimizely on servers in the United States.
Click here to opt-out from Optimizely

c. Google Analytics
Please find further information in our Privacy Policy.
Click here to opt-out from Google Analytics

d. Google Tag Manager
This website uses "Google Tag Manager", which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Tag Manager is used to manage website tags. Google Tag Manager is a cookie-free domain and does not collect personal data. However, the application triggers other tags that may themselves collect personal data. Google Tag Manager, however, does not access this data. If you opt out at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.
Please find more information regarding Google Tag Manager at http://www.google.com/tagmanager/use-policy.html.

e. Website-Custom Audience-Pixel
As part of our internet presence, we use the Website-Custom Audience-Pixel tool, developed by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). Facebook is certified under the EU-U.S. Privacy Shield. Please find further information in our Privacy Policy.
Click here to deactivate Website-Custom Audience-Pixel.

5. Contact us
Please do not hesitate to contact us for more information on the usage of cookies and similar technologies as well as for the exercise of their rights of access, rectification, deletion, portability, limitation of processing or opposition. This is without prejudice to the User's right to lodge a complaint with the corresponding data protection authority.

Last updated: November 2019