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Frequently asked questions
Getting Started
Who can use SHARE NOW?
What driver's licences do you accept?
Do you accept international driver's licenses?
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About SHARE NOW
What is car-sharing?
What are the benefits of car-sharing?
What is SHARE NOW?
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About the cars
What type of cars can I SHARE NOW?
Are there different categories of SHARE NOW cars?
Are SHARE NOW cars insured?
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For Business
Can I use SHARE NOW for business trips?
What is SHARE NOW for Business?
How can I register for SHARE NOW as a company?
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Account
I forgot my magic PIN. How can I retrieve it?
How can I update my driver's licence information?
How can I change my name?
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Fueling & Charging
Do I need to refuel or charge SHARE NOW cars after each trip?
What are partner fuel stations?
How do I refuel SHARE NOW cars?
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Reservation & Rental
Can I reserve a car in advance?
How do I rent keyless cars?
How do I rent cars with car keys?
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Parking
Where can I park?
Where can I park and end my trip?
What is a Home Area? Can I drive outside of it?
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Payment
How can I earn SHARE NOW credit?
What can I use SHARE NOW credit for?
What is a business profile?
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Rates & Fees
What is a drop off fee?
What is an airport fee?
What is an intercity fee?
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Pre-Booking
Can I book a car in advance?
Where is pre-booking available?
How far in advance can I pre-book a car?
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SHARE NOW Pass Subscription
What is the SHARE NOW Pass?
What are the benefits of the SHARE NOW Pass?
Is there a SHARE NOW Pass subscription for hourly and daily rates?
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Rules & Regulations
Am I allowed to bring pets or animals in SHARE NOW cars?
What should I do if I lose something in a SHARE NOW car?
What should I do if I find something in a SHARE NOW car?
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