Frequently asked questions

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

France
Belib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
Stadtwerke Stuttgart (Stuttgart)

Italy
BeCharge (Milan)
Enel X (Milan)

Netherlands
Vattenfall (formerly Nuon)
TotalEnergies

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city:

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Belib' charging poles if the car is actively charging. See parking rules in Paris

Germany*
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules

Italy
Yes. It is allowed to park and end your trip at all our BeCharge and Enel X partner charging stations in Milan if a car is correctly plugged in and charging. See parking rules in Milan

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) and TotalEnergies charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid

Hint: To earn credit, please make sure to end your trip after the car has started charging!

*In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

Everything is included in your monthly rate, except for refuelling or recharging, parking costs, and additional fees such as tolls abroad.

You don't have to worry about insurance, and we also take care of the maintenance of the vehicle. In addition, you don't have to worry about the depreciation of the vehicle and we also handle the claims including 24/7 roadside assistance.

Your monthly rate includes everything except refueling/recharging, parking costs and additional fees such as tolls abroad, parking tickets or towing charges.

In addition to the monthly rate, a deposit is due, which will be transferred back to you at the end of the subscription.

In the event of traffic violations or administrative offences, contractual penalties or flat-rate costs may be incurred, which can be found in our General Terms and Conditions (Appendix 1).

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged BMW i3 can go up to 200 km.
The range of a fully charged Fiat 500e can go up to 300 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!

Ending your trip with less than 10% battery may incur a fee.

Think of the Home Area as our operating area, in which our cars free-float around the city and where you can park on the streets for free. You may leave the Home Area, but you must drive back to the same Home Area to end the trip.

If you're driving an electric car, please note that the range of a fully charged electric car is up to 100km (+/- 20km) and that there may not be charging stations outside the Home Area.

When ending your trip in a station-based city such as Münster, you must always return the car to the same Home Station you picked it up from.

Important: To end your trip at station-based cities, your car must have a fuel level above 25%. This also applies to plug-in hybrid vechicles (PHEVs). Fully electric cars (EVs) do not have a required minimum battery level but must be plugged into the charging station in order to end your trip.

See all parking rules

*In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

No. We don't expect you to refuel or charge our cars every time you're done. However, if you do, the cost of fuel is covered by us and we'll even give you SHARE NOW credit as a thank you!

If you end your trip in an electric vehicle with less than 10% battery power (unless permitted by the General Terms and Conditions) or a vehicle with a combustion or hybrid engine with less than 15 kilometres' worth of fuel, a fee may be charged. See Fees and Costs policy for more information.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Charging an electric car is fun and – dare we say – addictive:

1. Find a charging station near you using the app.
2. Take out the charging card from the glove compartment (or armrest).
3. Use the card to activate the charging station.
4. Take out the charging cable from the car's trunk.
5. Make sure the car is connected properly to the station and actively charging.
6. End your trip. Easy as that!

Hint: Each time you fully charge a car that has less than 35% battery level, you earn 5,00 € of credit. This will be used to pay for your trips and trip-related costs. Just make sure you end your trip after you charge the car!

Learn more

You may need to refuel or charge our cars at the end of your trip. However, the cost of fuelling and charging is always covered by us.

Combustion engine cars and hybrids: To end your trip at station-based locations, your car must have a fuel level above 25%. We recommend locating a partner fuel station and in the app and fill up before before returning to the car's Home Station. It's free!

Fully electric cars: To end your trip at station-based locations, you need to plug in your electric car before ending your trip via the app. There is no minimum battery level required to end your trip.

How do I refuel SHARE NOW cars?
How do I charge an electric car?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Fully refuel a car with less than 40% of fuel – 5,00 € of credit
✓ Charge an electric car with less than 35% of battery – 5,00 € of credit

Credit will be added to your account after your trip ends*. You can always check your credit balance and expiry date in the app.

Important: You can only earn or use credit if you're driving using your default personal payment profile. 
Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

*For refuelling, you can receive credit a maximum of two times per vehicle per day (24 hours). For charging, you can receive credit a maximum of once a day (24 hours) per vehicle.

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it!

Here's how to refuel our cars:

1. Use the app to find a partner petrol station. Digital fuelling is available at more than 1,500 Shell stations across Germany.
2. Select the Refuel option in the app.
3. Before picking up the nozzle, enter your pump number in the app.
4. Fill up the tank - the cost of your fuel is on us!
5. Once you're done fuelling, replace the nozzle.
6. We'll take care of the payment automatically and, where applicable, apply SHARE NOW credit to your account.

Hint: Each time you fully refuel a car that has less than 40% of fuel, you earn 5€ of credit. This will be used to pay for your trips and trip-related costs. Fueling is free unless you do so at unapproved petrol stations or outside of the country. In these cases, you'll have to pay for it yourself and send the original receipt to us.

Note: Some of our cars still contain a Total fuel card. If your car has one, you can refuel at any Total or Aral partner fuel station just like before.