Frequently asked questions

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About SHARE NOW

What is car-sharing?

Car-sharing is a ground-breaking new way of having a car in the city. Our cars "free-float" in major city centers and can be rented on-demand with just one app. Find our cars waiting for you around every other street corner and unlock them in just a few taps. There's no minimum trip duration – meaning you could simply drive a SHARE NOW car for just 2 minutes if you like. Or drive out of town for loooonger roadtrips.

Car-sharing was first invented in Ulm, Germany, in 2008, by some very clever engineers. Thanks, engineers!

What are the benefits of car-sharing?

Car-sharing challenges the very idea of car ownership. A single shared car takes up to 11 privately owned cars off the streets. In the long run, this reduces traffic congestion and overall carbon emissions in Europe's most metropolitan cities.

Hitting the road shouldn't give you bad karma. Today, every second SHARE NOW city has electric cars in our fleet. Electric cars are the future and we're betting big on guilt-free and silent driving. Our promise to you: A growing electric fleet – every year.

Why owe the bank anything just to have a car in the city? Mobility shouldn't be a financial burden. When you car-share, you're claiming personal freedom. For as low as 0,24 € per minute, car-sharing with SHARE NOW covers the fixed costs of car loans, car insurance, fuel, and overall maintenance.

What is SHARE NOW?

A car-sharing joint venture between car2go and DriveNow, SHARE NOW is a disruptive new way of car rental. Our mission is your personal freedom: To make it possible for you to drive in the city without breaking the bank – or the environment. With just one app, we put thousands of the world's coolest cars at your fingertips.

We take our cue from a long line of pioneers in the automotive industry and are still on the move to reinvent mobility. Today, with a global footprint of over 14,000 vehicles in 16 cities in 8 countries across Europe, we are the oldest and most significant car-sharing service provider in the market.

Where can I use SHARE NOW?

SHARE NOW will soon be available in 16 cities in 8 countries in Europe. Over 70% of our SHARE NOW cities have electric cars (marked with ⚡️):

Austria – Vienna ⚡️
Denmark – Copenhagen ⚡️
France – Paris (100% ⚡️)
Germany – Berlin ⚡️, Hamburg ⚡️, Munich ⚡️, Frankfurt, Cologne ⚡️, Dusseldorf ⚡️, Stuttgart (100% ⚡️)
Hungary – Budapest ⚡️
Italy – Rome, Milan, Turin
Netherlands – Amsterdam (100% ⚡️)
Spain – Madrid (100% ⚡️)

What type of cars can I SHARE NOW?

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

Mercedes-Benz
Mercedes-Benz A-Class
Mercedes-Benz GLA

smart
smart forfour
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

BMW
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Convertible
BMW X1
BMW X2

MINI
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

How is SHARE NOW different from car2go?

Glad you asked. We cherry-picked the best features from the best car-sharing apps to create the best possible car-sharing experience for you.

Keyless cars: Let's face it – car keys are old-school. We're paving the way for a fleet of new keyless cars, because that's the future.

Bluetooth access: In the future, our cars will no longer have windshield displays and you'll no longer need to key in the 3-digit access code to prove that you're standing next to the car. All you'll need to do is enable your phone's Bluetooth and... stand next to the car!

Anti-theft measures: Forgot to lock the car doors and walked away? Not to worry. We automatically deactivate the engine after a certain amount of time so no one can simply hop in and drive the car away. When you're ready to drive again, simply reactivate the engine with the push of a button in the app.

Looooonger rentals: You asked. We delivered. With SHARE NOW, you'll be able to drive the same car for up to 30 days. And we're working on unlocking even longer trip durations for you.

New design: Slick new colors, brand new design philosophy. What's not to like?

I'm new here. How do I register for SHARE NOW?

Welcome on board! You can register for SHARE NOW and start using the app right away in the following countries:

Austria – Vienna ⚡️
Denmark – Copenhagen ⚡️
France – Paris (100% ⚡️)
Germany – Berlin ⚡️, Hamburg ⚡️, Munich ⚡️, Frankfurt, Cologne ⚡️, Dusseldorf ⚡️, Stuttgart (100% ⚡️)
Hungary – Budapest ⚡️
Italy – Rome, Milan ⚡️, Turin
Netherlands – Amsterdam (100% ⚡️)
Spain – Madrid (100% ⚡️)

I already use car2go. Do I need to register again for SHARE NOW?

A familiar face! We're glad to see you here. Nope, if you already have a car2go account, you don't need to register again for SHARE NOW.

On November 12th, the car2go app automatically updated into SHARE NOW. If you have enabled automatic app updates, you don't have to do a thing. Simply watch for the SHARE NOW app as it magically appears on your phone. You can start car-sharing again right away. Your account stays the same.

Will the car2go app be discontinued?

Nope! On November 12th, 2019, the car2go app automatically turned into the new SHARE NOW app. If you're already using the car2go app, you already have the SHARE NOW app in your hands.

How can I contact SHARE NOW?

You can reach Customer Support at the following email addresses:

Austria – servus@share-now.com
Denmark – kundecenter@share-now.dk
France – bonjour@share-now.com
Germany – hallo@share-now.com
Hungary – kozpont@share-now.hu
Italy – ciao@share-now.com
Netherlands – hoi@share-now.com
Spain – hola@share-now.com

How can I contact SHARE NOW for Business?

You can reach our business team at the following email addresses:

Austria – business.at@share-now.com
Denmark – firma@share-now.dk
France – business.fr@share-now.com
Germany – business.de@share-now.com
Hungary – sales@share-now.hu
Italy – business.it@share-now.com
Netherlands – business.nl@share-now.com
Spain – business.es@share-now.com