Frequently asked questions

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Reservation & Rental

Can I reserve a car in advance?

Yes. Using the SHARE NOW app, you can reserve a car for free for 20 minutes once in 2 hours. If you need more time of reservation, you can extend the reservation in the app, to a maximum of 8 hours, every 15 minutes costs 300 Ft.

If the 20 minutes of reservation has expired, or you cancel it before expiration, you can reserve it right away for a fee of 300 Ft for every 15 minutes.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start/Stop button.
  7. Arrived at your destination? End the trip via the app.
How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.
How do I report damages on a car?

You can report damages on a car directly in the SHARE NOW app. There should be a history of all reported damages for each car. Besides reporting damages, it is also necessary to take four pictures of the car before and after your trip. This will prove if any damage occurred before your rental or that a subsequent damage occurred after it.

Here's how to report damages:

  1. Book the car in the SAHRE NOW app.
  2. Click on "REPORT DAMAGE".
  3. Press the "REPORT NEW DAMAGE" button.
  4. Determine which part of the car is damaged.
  5. Take one close-up and one wider shot to show the extent of the damage in context (please make sure that the license plate is visible on the wider shot)
  6. Press the "REPORT DAMAGE" button.

In case of significant damage, please contact us and let us know!

What should I do if the engine doesn’t start?

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

Where can I park and end my trip?

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

Can I drive to another city?

Yes. You can drive outside of the Home Area to other cities, but you must drive the car back to the same Home Area to end your trip. You may not leave the country with SHARE NOW cars. You can always see the Home Area clearly outlined in the SHARE NOW app.

Can I use SHARE NOW at the airport?

Yes! SHARE NOW is available at the airport in most of our cities. In Budapest you can reach Budapest Airport by using a free shuttle service. Follow these few easy steps to use the service:

Get to the airport

  1. Open the app and reserve a SHARE NOW car. If you are flying with a lot of luggage we recommend reserving a BMW X1 or BMW X2.
  2. Use the navigation to easily get to the SHARE NOW Vecsés Parking Lot (Airport Hotel Vecsés - 2220 Vecsés, Lőrinci u. 130/a). Besides GPS, the signs also help you find the parking lot when you get close.
  3. When you arrive at the parking lot, follow the SHARE NOW signs, go through the crossing gates and turn left. There you will find the SHARE NOW parking spaces.
  4. Park the car and end your trip.
  5. At the hotel's reception, ask for the shuttle bus that takes you to the entrance of the airport terminal.

Please note, that there is an additional fee of 1 590,00 Ft to drop-off SHARE NOW cars in the SHARE NOW Vecsés Parking Lot. There is no extra cost for the optional transfer to the airport.

Get back home from the airport

  1. Got out of the plane and want to go to your final destination as soon as possible? Choose SHARE NOW to get wherever you want to, whenever you want. Call +3670 374 6141 and order our free shuttle bus.
  2. Our optional SHARE NOW shuttle bus will pick you up on the Departure level of the airport and take you to the SHARE NOW Vecsés parking lot of (Airport Hotel Vecsés - 2220 Vecsés, Lőrinci u. 130/a).
  3. Here you simply have to reserve a SHARE NOW car, get in and drive to your final destination.

Please note that there is an additional fee of 890,00 Ft to pick-up SHARE NOW cars in the SHARE NOW Vecsés Parking Lot. There is no extra cost for the optional transfer from the airport.
If you want to use SHARE NOW in a different European country, you simply have to accept the terms and conditions the first time you drive there.

Watch video: How to use SHARE NOW at the airport

At which airports can I use SHARE NOW?

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Denmark
Copenhagen Airport, Kastrup (CPH)

Germany
Berlin Brandenburg Airport (BER) – (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) –(no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF) – (BER Terminal 5)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Hungary
Budapest Ferenc Liszt International Airport (BUD)

Italy
Milan Linate Airport (LIN)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

Can I travel with SHARE NOW cars to another country?

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app menu under "Trip planner". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From: You can roam to: Pre-booking needed?
🇦🇹Austria Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein ✔️
🇩🇰Denmark Sweden
🇮🇹Italy Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein ✔️
🇩🇪Germany Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein ✔️
🇳🇱Netherlands Belgium, France, Germany, Luxembourg, Liechtenstein ✔️
🇫🇷France
🇭🇺Hungary
🇪🇸Spain



Unfortunately, international travels are not allowed for SHARE NOW cars in France, Hungary, or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

Can I use SHARE NOW to roam in different countries?

Yes. You're not allowed to drive our cars across national borders, but you can use your SHARE NOW account to drive in all our European cities. Simply accept the terms and conditions of the country in the app before your first drive there.

Why do I get an error message saying my phone does not meet the minimum security requirements to rent BMW and MINI cars?

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

• If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
• If Xposed Framework is installed on your phone
• If the system suspects your phone has been rooted or jailbroken
• If the system detects that Magisk is installed
• If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

• If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
• If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
• If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you need to refuel the car, you can simply use the fuel card provided inside the car. You can use this card at partner petrol stations.

Can I book a car in advance?

Yes, you can.

Pre-booking is free and lets you decide exactly where and when you want your car. When prebooking, you are only able to choose a car category, not the specific model. We'll bring your pre-booked car to within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 110 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Can I park the car in an underground garage with no internet connection?

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all.

If you make a stopover, just keep the car key and your smartphone on you – and you'll have nothing to worry about:

Cars with Keyless Start: Stand near the car and use the SHARE NOW app to unlock the car via Bluetooth. Start the engine once you're in the car.

Cars with keys: Use the car key to get in and start your engine as usual.