Frequently asked questions

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About SHARE NOW

What is SHARE NOW?

A car-sharing joint venture between car2go and DriveNow, SHARE NOW is a disruptive new way of car rental. Our mission is your personal freedom: To make it possible for you to drive in the city without breaking the bank – or the environment. With just one app, we put thousands of the world's coolest cars at your fingertips.

We take our cue from a long line of pioneers in the automotive industry and are still on the move to reinvent mobility. Today, with a global footprint of over 20,500 cars in 26 cities in 14 countries across Europe and North America, we are the world's largest car-sharing provider.

Where can I use SHARE NOW?

SHARE NOW will be available in 26 cities in 14 countries in Europe and North America. Every second SHARE NOW city has electric cars (marked with ⚡️):

Europe
Austria – Vienna ⚡️
Belgium – Brussels ⚡️
Denmark – Copenhagen ⚡️
Finland – Helsinki ⚡️
France – Paris (100% ⚡️)
Germany – Berlin ⚡️, Hamburg ⚡️, Munich ⚡️, Frankfurt, Cologne ⚡️, Dusseldorf ⚡️, Stuttgart (100% ⚡️)
Hungary – Budapest ⚡️
Italy – Rome, Milan ⚡️, Florence, Turin
Netherlands – Amsterdam (100% ⚡️)
Portugal – Lisbon ⚡️
Spain – Madrid (100% ⚡️)
United Kingdom – London ⚡️

North America
Canada – Montreal, Vancouver
United States – New York, Washington D.C., Seattle

What type of cars can I SHARE NOW?

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

BMW
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Gran Tourer
BMW 2 Series Convertible
BMW 3 Series Touring
BMW 3 Series Sedan
BMW X1
BMW X2

Mercedes-Benz
Mercedes-Benz A-Class
Mercedes-Benz A-Class Sedan
Mercedes-Benz B-Class
Mercedes-Benz B-Class ⚡️
Mercedes-Benz CLA
Mercedes-Benz GLA

MINI
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

smart
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

How is SHARE NOW different from car2go or DriveNow?

Glad you asked. The SHARE NOW app combines the best of both the car2go and DriveNow apps. We cherry-picked the best of both worlds to create the best possible car-sharing experience for you.

Keyless cars: Let's face it – car keys are old-school. We're paving the way for a fleet of new keyless cars, because that's the future.

Bluetooth access: In the future, our cars will no longer have windshield displays and you'll no longer need to key in the 3-digit access code to prove that you're standing next to the car. All you'll need to do is enable your phone's Bluetooth and... stand next to the car!

Anti-theft measures: Forgot to lock the car doors and walked away? Not to worry. We automatically deactivate the engine after a certain amount of time so no one can simply hop in and drive the car away. When you're ready to drive again, simply reactivate the engine with the push of a button in the app.

Looooonger rentals: You asked. We delivered. With SHARE NOW, you'll be able to drive the same car for up to 14 days. And we're working on unlocking even longer trip durations for you.

New design: Slick new colors, brand new design philosophy. What's not to like?

I'm new here. How do I register for SHARE NOW?

Welcome on board! You can register for SHARE NOW and start using the app right away in the following countries:

Austria – Vienna ⚡️
France – Paris (100% ⚡️)
Germany – Berlin ⚡️, Hamburg ⚡️, Munich ⚡️, Frankfurt, Cologne ⚡️, Dusseldorf ⚡️, Stuttgart (100% ⚡️)
Italy – Rome, Milan ⚡️, Florence, Turin
Netherlands – Amsterdam (100% ⚡️)
Canada – Montreal, Vancouver
United States – New York, Washington D.C., Seattle

Note: If you use DriveNow in Germany and Italy, there's no need to register for SHARE NOW right away. You can continue using the DriveNow app for now. All DriveNow cars and accounts will only be moved to the SHARE NOW app early next year. We look forward to having you with us!

Coming soon:
SHARE NOW will be open for registration in the following countries early next year. If you currently use DriveNow in the following countries, you can continue using the DriveNow app until further notice.

Belgium – Brussels ⚡️
Denmark – Copenhagen ⚡️
Finland – Helsinki ⚡️
Hungary – Budapest ⚡️
Portugal – Lisbon ⚡️
United Kingdom – London ⚡️

I already use car2go or DriveNow. Do I need to register again for SHARE NOW?

A familiar face! We're glad to see you here. Nope, if you already have a car2go or DriveNow account, you don't need to register again for SHARE NOW.

If you use car2go: On November 12th, 2019, the car2go app automatically updated into SHARE NOW. If you have enabled automatic app updates, you don't have to do a thing. Simply watch for the SHARE NOW app as it magically appears on your phone. You can start car-sharing again right away. Your account stays the same.

If you use DriveNow: You'll be able to use the DriveNow app for a while longer – even after November 12th. The DriveNow app will be discontinued eventually, but at specific times in different countries. After all DriveNow cars have moved into the SHARE NOW app, you can simply get the SHARE NOW app and log in with your DriveNow email and password.

If you use car2go and DriveNow: On November 12th, your car2go account changed into SHARE NOW. Don't worry: You'll be asked if you'd like to transfer your DriveNow credit to the SHARE NOW app.

Will the car2go and DriveNow apps be discontinued?

On November 12th, 2019, the car2go app automatically turned into the new SHARE NOW app. If you're already using the car2go app, you already have the SHARE NOW app in your hands. Learn more on car2go.com

The DriveNow app will be discontinued eventually, but at specific times in different countries. Don't worry: After all DriveNow cars have moved into the SHARE NOW app, you can simply get the SHARE NOW app and log in with your DriveNow email and password. Learn more on drive-now.com

How can I contact SHARE NOW?

You can reach Customer Support at the following email addresses:

Europe
Austria – servus@share-now.com
France – bonjour@share-now.com
Germany – hallo@share-now.com
Italy – ciao@share-now.com
Netherlands – hoi@share-now.com
Spain – hola@share-now.com

North America
United States – hello.us@share-now.com
Canada – hello.canada@share-now.com
Canada (Quebec) – bonjour.canada@share-now.com

How can I contact SHARE NOW for Business?

You can reach our business team at the following email addresses:

Europe
Austria – business.at@share-now.com
France – business.fr@share-now.com
Germany – business.de@share-now.com
Italy – business.it@share-now.com
Netherlands – business.nl@share-now.com
Spain – business.es@share-now.com

North America
United States – business@share-now.com
Canada – business@share-now.com