Frequently asked questions

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

BMW
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Convertible
BMW X1
BMW X2

Fiat
Fiat 500
Fiat 500e ⚡️

Mercedes-Benz
Mercedes-Benz A-Class
Mercedes-Benz B-Class
Mercedes-Benz CLA
Mercedes-Benz GLA

MINI
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman
MINI Electric ⚡️

smart
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

Our cars are priced according to their size and quality. Choose from 4 categories:

XS
Fiat 500
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

S
Fiat 500e ⚡️
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman
MINI Electric ⚡️

M
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
Mercedes-Benz A-Class
Mercedes-Benz B-Class
Mercedes-Benz CLA
Mercedes-Benz GLA

L
BMW 2 Series Convertible
BMW X1
BMW X2

Cars are subject to availability in each city.

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. To learn more, please check out our terms and conditions.

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. The car unlocks automatically.
6. To start the engine, press the Start/Stop button.
7. Arrived at your destination? End the trip via the app.

Watch video: How to rent cars with a Start/Stop button

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. Enter the 3-digit code shown on the car to unlock.
6. You'll find the car key in the glove compartment.
7. Arrived at your destination? Place the key back into the holder.
8. End the trip via the app.

Watch video: How to rent cars with car keys

The range of a fully charged electric smart can go up to 100 km.
The range of a fully charged BMW i3 can go up to 200 km.

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

• If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
• If Xposed Framework is installed on your phone
• If the system suspects your phone has been rooted or jailbroken
• If the system detects that Magisk is installed
• If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

• If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
• If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
• If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.