I forgot my magic PIN. How can I retrieve it?
You can always request your magic PIN in the app:
Open the app ▶ Menu ▶ Tap on your name ▶ Request PIN
We will then send your PIN to your mobile phone number via SMS. Your PIN cannot be changed.
You can always request your magic PIN in the app:
Open the app ▶ Menu ▶ Tap on your name ▶ Request PIN
We will then send your PIN to your mobile phone number via SMS. Your PIN cannot be changed.
Open the app ▶ Menu ▶ Tap on your name ▶ Upload new driver's licence
Validation typically takes less than 48 hours. Please note that you should only update your driver's licence if it is about to expire or if your personal information has changed.
The SHARE NOW app is not only the key to our cars, but also the key to your car-sharing account.
You can log in to your SHARE NOW account directly via the app. From here you can edit your personal details, manage your payment profiles, validate your driver's licence, download your invoices, and adjust your mailing and privacy preferences.
For security reasons, you can only change names in our systems upon request. Simply complete the name change request form and email it to us with the necessary supporting documents attached:
Open the app ▶ Menu ▶ Tap on your name ▶ Edit account information
After you enter your new email address, we will send you an activation link to your new email address. You will need to confirm the change by clicking on the activation link in the email.
Open the app ▶ Menu ▶ My account ▶ Edit profile
You will need to enter your Magic PIN to change your phone number, but that's all. You can change your SHARE NOW phone number by yourself without the need for any complex verification.
If you already have your new driver's licence with you, simply upload it for validation directly in the SHARE NOW app.
Open the app ▶ Menu ▶ Tap on your name ▶ Upload new driver's licence
Validation typically takes less than 48 hours.
This usually means that a payment could not be collected from your default payment profile. For example, your credit card may have expired or your payment may have bounced back to due insufficient funds.
Don't worry, your account will be unlocked as soon as the outstanding amount has been paid.
A Corporate Account is for corporate clients who use SHARE NOW for Business for corporate car-sharing. A Corporate Account lets companies do all of the following in one simple dashboard:
✓ Invite colleagues to manage the Corporate Account
✓ Add or remove associated employees
✓ Get a single overview of all trips and invoices
If your company has a Business Account and you have been appointed as an admin, you can log in to manage your Business Account here.
If you'd like to close or deactivate your account, please send us an email at hallo@share-now.com.
No. We're legally required to inform you about upcoming debits from your account. If you don’t wish to receive invoices (attached as PDF) as future emails, please contact us directly.
We're glad that you're enjoying our service and that you'd like to refer a friend! You can do it via the app. Make sure you have the latest version installed, then:
Open the app ▶ Menu ▶ Refer a Friend
Both you and your friend will earn 10 € in driving credit.
Keep in mind that each code is only valid once and only works for friends registering in the same country as you. You can generate as many codes as you like.
The credit will be awarded once your friend has created an account, validated their driver's licence and added a valid payment profile.
No, sharing your account with another driver is not allowed.
If a friend or family needs to use a car, you can invite them to create their own SHARE NOW account using our Friend Referral scheme. What's more, you'll both earn 10 € in driving credit!