Frequently asked questions

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

A no-show fee applies if you do not pick up your car and start your trip without notifying us.

A late cancellation fee applies if you choose to cancel your trip less than 24 hours before it starts.

Sadly not. You can register for SHARE NOW and start using the app right away though - it only takes 3 minutes to sign up!

An intercity fee of 8,99 € applies when you start your trip in one city and end it in a new city. This is currently only possible between Cologne and Dusseldorf.

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you as soon as the car is ready for you.

We'll notify you when the car is ready for you. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

SHARE NOW pre-authorises an estimated trip amount before you start driving. The amount is more than the hourly or daily rate you have chosen to allow for any incurred kilometre costs.

The pre-authorised amount does not equal the final trip cost, which will only be charged after your trip ends.

When taking trips with station-based car-sharing, you must return to the car to its Home Station at the end of your drive. This means it is not possible to start your trip with station-based car-sharing and end it at the airport.

Airport pick-ups and drop-offs are only possible with free-floating car-sharing.

Register in just 3 minutes, download the app and start driving today!
You can register for SHARE NOW and start using the app right away in the following countries:

Austria – Vienna ⚡️
France – Paris (100% ⚡️)
Germany – Berlin, Hamburg ⚡️, Munich ⚡️, Frankfurt, Cologne, Dusseldorf, Stuttgart, Münster ⚡️
Italy – Rome, Milan, Turin
Netherlands – Amsterdam (100% ⚡️)
Spain – Madrid ⚡️

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

Your driver's license must be suitable for driving cars (category B) and must have been valid for at least 1 year. We accept driver’s licenses issued in the European Union (EU), European Economic Area (EEA), the United Kingdom and in Switzerland.

We also accept international driver's licenses if they meet certain conditions. In case the app doesn't automatically validate your driver's license, please contact Customer Support – we'd be glad to help you validate manually.

Joining SHARE NOW Rewards* is free and only takes a minute! Here's how to get started:

Open the app ▶ Menu ▶ SHARE NOW Rewards

If you don't have a SHARE NOW account yet, simply register now and log in on the app.

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

Most of our cars have car keys.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. The car unlocks automatically.
6. You'll find the car key in the glove compartment.
7. Arrived at your destination? Place the key back into the holder.
8. End the trip via the app.

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence.

Plus Coverage is also available on all rates, reducing your deductible to just 250€ whilst adding glass and tyre damage cover plus Roadside Assistance in the Home Area. Plus Coverage starts from 0,99 €.

To learn more, please check out our terms and conditions.

Some of our car models are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

1. Locate a car near you using the app.
2. Tap 'Reserve' and make it yours.
3. When you're at the car, tap 'Start' in the app.
4. Use Face-ID or enter your 4-digit PIN.
5. The car unlocks automatically.
6. To start the engine, press the Start/Stop button.
7. Arrived at your destination? End the trip via the app.

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all.

If you make a stopover, just keep the car key and your smartphone on you – and you'll have nothing to worry about:

Cars with Keyless Start: Stand near the car and use the SHARE NOW app to unlock the car via Bluetooth. Start the engine once you're in the car.

Cars with keys: Use the car key to get in and start your engine as usual.

The SHARE NOW Pass is designed to save costs for the frequent traveler. If you're often on the road for short and frequent trips, the Pass is a great way to save 25% or 50% off on all your minute-rate trips. You can start anytime and cancel flexibly. Also, the Pass instantly unlocks the most attractive SHARE NOW Rewards for you!

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

The SHARE NOW Pass is a monthly subscription plan that lets you enjoy a discounted minute rate on all your trips. It's perfect if you make many frequent short trips or as an alternative to public transportation.

✓ Monthly subscription plan
✓ For personal trips: Pass25 or Pass50
✓ For business & personal trips: Business Pass25 or Business Pass50
✓ Enjoy -25% or -50% on the minute rate
✓ Renews automatically every month
✓ Start anytime, cancel flexibly

Learn more

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

No. We don't expect you to refuel or charge our cars every time you're done. However, if you do, the cost of fuel is covered by us and we'll even give you SHARE NOW credit as a thank you!

If you end your trip in an electric vehicle with less than 10% battery power (unless permitted by the General Terms and Conditions) or a vehicle with a combustion or hybrid engine with less than 15 kilometres' worth of fuel, a fee may be charged. See Fees and Costs policy for more information.

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Parking at the airport is free if you use the airport's dedicated car-sharing parking. However, you will be charged an airport fee whenever you start or end your trip at the airport. These fees are often determined together with each airport. Here is the full overview of all airport fees:

Austria
Vienna International Airport (VIE) – 12,99 €

Germany
Berlin-Brandenburg Airport (BER) – 10,99 €
Düsseldorf International Airport (DUS) – 7,99 €
Frankfurt Airport (FRA) – 7,99 €
Hamburg Airport (HAM) – 7,99 €
Cologne-Bonn Airport (CGN) – 9,99 €
Munich Airport (MUC) – 18,99 €
Stuttgart Airport (STR) – 7,99 €

Italy
Milan Linate Airport (LIN) – 5,99 €
Milan Malpensa Airport (MXP) – 24,99 €
Turin Airport (TRN) – 9,99 €
Rome Fiumicino Airport (FCO) – 13,99 €
Rome Ciampino Airport (CIA) – 7,99 €

Netherlands
Amsterdam Schiphol Airport (AMS) – 9,99 €

No. You can only earn SHARE NOW Rewards points when starting and ending trips from your home country (the country in which you registered your account). If you registered in Berlin, for example, you can earn points in all German cities where SHARE NOW is present. If you travel to a city outside of your home country, such as Rome, you can still use SHARE NOW car-sharing but you will not earn SHARE NOW Rewards points for these trips.

If you have moved abroad and would like to change your home country to continue to earn SHARE NOW Rewards points, you can do so by contacting Customer Support.

How can I contact SHARE NOW?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn credit:

✓ Fully refuel a car with less than 40% of fuel – 5,00 € of credit
✓ Charge an electric car with less than 35% of battery – 5,00 € of credit

Credit will be added to your account after your trip ends*. You can always check your credit balance and expiry date in the app.

Important: You can only earn or use credit if you're driving using your default personal payment profile. 
Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

*For refuelling, you can receive credit a maximum of two times per vehicle per day (24 hours). For charging, you can receive credit a maximum of once a day (24 hours) per vehicle.

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app under "Plan trip". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From:	You can roam to:	Pre-booking needed?
🇦🇹Austria	Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein	✔️
🇮🇹Italy	Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein	✔️
🇩🇪Germany (all cities except Münster)	Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein	✔️
🇩🇪Germany (Münster)	The Netherlands, Luxembourg, Belgium, Austria, Denmark	✔️
🇳🇱Netherlands	Belgium, France, Germany, Luxembourg, Liechtenstein	✔️
🇫🇷France	–	–
🇪🇸Spain	–	–

Unfortunately, international travels are not allowed for SHARE NOW cars in France or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

When you travel in Italy, keep in mind that you are not allowed to drive SHARE NOW cars into the region of Campania, Puglia, Calabria, Basilicata and Sicilia.

Yes and no. You can park the car at charging stations while the car is actively charging, but it is not always allowed to end your trip there. We always try to reach the best agreement possible for you in each city. This means parking regulations always depends on the city:

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Belib' charging poles if the car is actively charging. See parking rules in Paris

Germany*
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See all parking rules

Italy
Yes. It is allowed to park and end your trip at all our BeCharge and Enel X partner charging stations in Milan if a car is correctly plugged in and charging. See parking rules in Milan

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) and TotalEnergies charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid

Hint: To earn credit, please make sure to end your trip after the car has started charging!

*In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.