Frequently asked questions



Can I book a car in advance?

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car within walking distance of your requested pick-up address* — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days. Maximum rental period may vary depending on your city. Learn more about pre-booking here

*This product or service is limited to certain SHARE NOW cities only and therefore may not be available in the city of your registration or your respective rental.

How far in advance can I pre-book a car?

Currently, you can pre-book a car from 1 to 100 days in advance.

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

How will I know when my pre-booked car is ready?

Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you as soon as the car is ready for you.

Can I let someone else drive the car using my SHARE NOW account?

For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.

Will my pre-booked car be delivered to the exact pick-up location I ask for?

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.

In some SHARE NOW cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.

How will I find my pre-booked car?

We'll notify you when the car is ready for you. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

How can I cancel my pre-booking?

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it!

Here's how to refuel our cars:

  1. Use the app to find a partner petrol station. Digital fuelling is available at more than 1,500 Shell stations across Germany.
  2. Select the Refuel option in the app.
  3. Before picking up the nozzle, enter your pump number in the app.
  4. Fill up the tank - the cost of your fuel is on us!
  5. Once you're done fuelling, replace the nozzle.
  6. We'll take care of the payment automatically and, where applicable, apply SHARE NOW credit to your account.

Hint: Each time you fully refuel a car that has less than 40% of fuel, you earn 5€ of credit. This will be used to pay for your trips and trip-related costs. Fueling is free unless you do so at unapproved petrol stations or outside of the country. In these cases, you'll have to pay for it yourself and send the original receipt to us.

Note: Some of our cars still contain a Total fuel card. If your car has one, you can refuel at any Total or Aral partner fuel station just like before.

What are partner fuel stations?

You don't have to refuel our cars, but if you do, the cost is on us. Fuelling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment or armrest), which you can use at the following petrol stations:

BP, Avanti, OMV, Agip.

Shell (payment via the SHARE NOW app in over 1,500 Shell fuel stations)
Aral, Total (payment with Total fuel card)


If you fuel your car at a non-partner fuel station or outside of the country, you have to pay for it yourself and send the original receipt to us.

What is Mercedes-Benz Rent?

Mercedes-Benz Rent is a premium car rental service that shares our taste for nice rides. We partnered up with Mercedes-Benz Rent to offer you an even bigger selection of cars.

Advantages of Mercedes-Benz Rent:
✔ Exciting, clean, brand-new vehicles.
✔ You'll get the exact car category you want.
✔ Enjoy premium concierge service at Mercedes-Benz Rent.
✔ Exciting car models not usually available in the SHARE NOW app.
✔ Exclusive Customer Service and dedicated hotline.

Learn more about our partnership

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

How can I contact Mercedes-Benz Rent Customer Support?

Mercedes-Benz Rent offers a dedicated hotline and exclusive Customer Support for all your booking and trip questions: 📞 0681 9659 5052

You can also reach Mercedes-Benz Rent directly:

Mercedes-Benz Niederlassung Berlin
Tel.: +49 30 3901 3901
Salzufer 1, 10587 Berlin

Mercedes-Benz Niederlassung Stuttgart
Tel.: +49 711 2590 8329
Mercedesstraße 102, 70372 Stuttgart

Mercedes-Benz Niederlassung Frankfurt am Main
Tel.: +49 69 8501 4731
Kaiserleipromenade 10, 60599 Frankfurt am Main

Mercedes-Benz Niederlassung Cologne
Tel.: +49 221 5796 0535
Mercedes-Allee 1, 50858 Cologne

Mercedes-Benz Niederlassung Hamburg
Tel.: + 49 40 6941 4141
Friedrich-Ebert-Damm 115, 22047 Hamburg

Mercedes-Benz Niederlassung Munich
Tel.: +49 89 1206 2200
Arnulfstraße 61, 80636 Munich

How do I book a Mercedes-Benz Rent car through SHARE NOW?

As Mercedes-Benz Rent cars don't free-float around the city, you'll pick up and drop off cars at an official showroom.

You can now book Mercedes-Benz Rent via the SHARE NOW app:
Plan trip ▶ Enter your city ▶ Mercedes-Benz Rent ▶ Enter your dates ▶ Choose category

Or you can go to their online booking platform here:
Continue to Mercedes-Benz Rent

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

20210409 SN Website MR-Rent 2nd-Iteration 1 (1)
How much does the Mercedes-Benz Rent car rental service cost?

Booking a Mercedes-Benz Rent car is free – there is no extra cost to reserve their cars. But as you'll be booking cars directly from Mercedes-Benz Rent, their trip rates will apply. There are a few differences:

  • Parking costs are not included.
  • You'll need a credit card and 1000 € will be temporarily blocked for security.

Learn more on the Mercedes-Benz Rent website

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

Can I add an additional driver to my pre-booking?

Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.

You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.

Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.

An additional driver cost of 8,99 € per day will be applied.

Additional drivers must meet the minimum age requirement for the category of car booked.