Frequently asked questions

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Pre-Booking

Can I book a car in advance?

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want to your car. We'll bring your pre-booked car to within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

How far in advance can I pre-book a car?

Currently, you can pre-book a car from 3 to 100 days in advance.

Where is pre-booking available?

Pre-booking is currently available in the following countries:

Italy
Germany
Austria
Netherlands
France
Denmark
Hungary
Spain

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

How will I know when my pre-booked car is ready?

Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you via email and SMS as soon as the car is ready for you.

Can I let someone else drive the car using my SHARE NOW account?

For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.

Will my pre-booked car be delivered to the exact pick-up location I ask for?

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.

How will I find my pre-booked car?

When the car is ready for you, we'll notify you via email and SMS. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

How can I cancel my pre-booking?

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

Will pre-booking be made available in other SHARE NOW cities?

Eventually, yes! Our goal is to enable pre-booking for even more SHARE NOW cities. So stay tuned for more.

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it!

Here's how to refuel our cars:

  1. Use the app to find a partner petrol station. Digital fuelling is available at more than 1,500 Shell stations across Germany.
  2. Select the Refuel option in the app.
  3. Before picking up the nozzle, enter your pump number in the app.
  4. Fill up the tank - the cost of your fuel is on us!
  5. Once you're done fuelling, replace the nozzle.
  6. We'll take care of the payment automatically and, where applicable, apply SHARE NOW credit to your account.

Hint: Each time you fully refuel a car that has less than 40% of fuel, you earn 5,00 € of credit. This will be used to pay for your trips and trip-related costs. Fuelling is free unless you do so at unapproved petrol stations or outside of the country. In these cases, you'll have to pay for it yourself and send the original receipt to us. A processing fee may then apply.

What are partner fuel stations?

You don't have to refuel our cars, but if you do, the cost is on us. Fuelling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment or armrest), which you can use at the following petrol stations:

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

Italy
Q8

Spain
Cepsa

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station or outside of the country, you have to pay for it yourself and send the original receipt to us. A processing fee will then apply.

What is Mercedes-Benz Rent?

Mercedes-Benz Rent is a premium car rental service that shares our taste for nice rides. We partnered up with Mercedes-Benz Rent to offer you an even bigger selection of cars.

Advantages of Mercedes-Benz Rent:
✔ Exciting, clean, brand-new vehicles.
✔ You'll get the exact car category you want.
✔ Enjoy premium concierge service at Mercedes-Benz Rent.
✔ Exciting car models not usually available in the SHARE NOW app.
✔ Exclusive Customer Service and dedicated hotline.

Learn more about our partnership

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

How can I contact Mercedes-Benz Rent Customer Support?

Mercedes-Benz Rent offers a dedicated hotline and exclusive Customer Support for all your booking and trip questions: 📞 0681 9659 5052

You can also reach Mercedes-Benz Rent directly:

Mercedes-Benz Niederlassung Berlin
Tel.: +49 30 3901 1065
Email: mb-rent-berlin@daimler.com
Salzufer 1, 10587 Berlin

Mercedes-Benz Niederlassung Stuttgart
Tel.: +49 711 2590 8329
Email: mb-rent.stuttgart@daimler.com
Mercedesstraße 102, 70372 Stuttgart

Mercedes-Benz Niederlassung Frankfurt am Main
Tel.: +49 69 8501 4731
Email: mb-rent-frankfurt@daimler.com
Kaiserleipromenade 10, 60599 Frankfurt am Main

Mercedes-Benz Niederlassung Cologne
Tel.: +49 221 5796 0535
Email: mercedes-benz-rent-rheinland@daimler.com
Mercedes-Allee 1, 50858 Cologne

Mercedes-Benz Niederlassung Hamburg
Tel.: + 49 40 6941 4141
Email: mb-rent.hamburg@daimler.com
Friedrich-Ebert-Damm 115, 22047 Hamburg

Mercedes-Benz Niederlassung Munich
Tel.: +49 89 1206 2200
Email: mb-rent-muenchen@daimler.com
Arnulfstraße 61, 80636 Munich

How do I book a Mercedes-Benz Rent car through SHARE NOW?

As Mercedes-Benz Rent cars don't free-float around the city, you'll pick up and drop off cars at an official showroom.

You can now book Mercedes-Benz Rent via the SHARE NOW app:
Plan trip ▶ Enter your city ▶ Mercedes-Benz Rent ▶ Enter your dates ▶ Choose category

Or you can go to their online booking platform here:
Continue to Mercedes-Benz Rent

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

20210409 SN Website MR-Rent 2nd-Iteration 1 (1)
How much does the Mercedes-Benz Rent car rental service cost?

Booking a Mercedes-Benz Rent car is free – there is no extra cost to reserve their cars. But as you'll be booking cars directly from Mercedes-Benz Rent, their trip rates will apply. There are a few differences:

  • Choose the fueling option that works for you.
  • Parking costs are not included.
  • You'll need a credit card and 1000 € will be temporarily blocked for security.

Learn more on the Mercedes-Benz Rent website

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

Can I add an additional driver to my pre-booking?

Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.

You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.

Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.

An additional driver cost of 8,99 € per day will be applied.

Additional drivers must meet the minimum age requirement for the category of car booked.