Frequently asked questions

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Rates & Fees

What is the long distance fee?

The long distance fee of 0,39 € is what you pay per kilometer after your trip exceeds the included mileage in your chosen rate or package.

For example, if your package includes 100 km of mileage and your trip exceeds this mileage by 10 km, you'll pay 0,39 € for each additional kilometer. In this example, that would be 10 km X 0,39 € = 3,90 €.

What is a drop off fee?

A drop off fee applies when you end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map).

Drop off zones are part of the Home Area and are located a little outside the city centre. The drop off fee does not apply if you start and end your trip within the same drop off zone.

See your Home Area's drop off zones and fees here:
Zone A: 2,99 €
Zone B: 4,99 €

What is an airport fee?

Parking at the airport is free if you use the airport's dedicated car-sharing parking. However, you will be charged an airport fee whenever you start or end your trip at the airport. These fees are often determined together with each airport. Here is the full overview of all airport fees:

Austria
Vienna International Airport (VIE) – 11.99 €

Denmark
Copenhagen Airport, Kastrup (CPH) – 40 kr.

Germany
Berlin Tegel Airport (TXL) – 5.99 €
Berlin Schönefeld Airport (SXF) – 5.99 €
Düsseldorf International Airport (DUS) – 5.99 €
Frankfurt Airport (FRA) – 6.99 €
Hamburg Airport (HAM) – 6.99 €
Cologne-Bonn Airport (CGN) – 5.99 €
Munich Airport (MUC) – 13.99 €
Stuttgart Airport (STR) – 5.99 €

Hungary
Budapest Ferenc Liszt International Airport (BUD) – FREE

Italy
Milan Linate Airport (LIN) – 5.99 €
Turin Airport (TRN) – 5.99 €
Rome Fiumicino Airport (FCO) – 9.99 €
Rome Ciampino Airport (CIA) – 5.99 €

Netherlands
Amsterdam Schiphol Airport (AMS) – 8.99 €

Are SHARE NOW cars insured?

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. In some cases, a Driver Protection Fee (DPF) of 0,99 € will apply. To learn more, please check out our terms and conditions.

What is the Driver Protection Fee (DPF)?

To offer you the best possible insurance coverage, a Driver Protection Fee (DPF) of 0,99 € will be charged to each trip under the following circumstances:

  • M and L category cars (Mercedes-Benz, BMW)
  • Rates andpackages below 24 hours

Benefits: This automatically reduces your deductible to 750,00 € (M and L cars). This means that in case of an accident, you will only be liable to pay damages of up to 750,00 € and the insurance provider pays the rest.

What is a deductible?

In an insurance policy, the deductible is the amount paid out of pocket by the policy holder before an insurance provider will pay any expenses.

In other words: The lower the deductible, the better the insurance coverage.

With SHARE NOW, your deductible is always automatically reduced to a specific amount in case of an accident. The deductible depends on the car and package you select. To learn more, please check out our terms and conditions.

How can I find cars with the lowest prices?

You can easily find our lowest prices by looking for cars marked with a red sticker in the app. The discount applies to the minute rate, which changes according to time and location. The minute rate applies from the moment you reserve the car – no matter where or when you end the trip.

Why does the minute rate change according to time and location?

You might have noticed that the minute rate for each car changes depending on where and when you look in the app. The reason is: availability! Sometimes there are too few or too many cars when and where you need them. To get cars moving to the right spots, the minute rate automatically adjusts itself based on time and location.

The advantages:
✓ Cars in low demand areas are discounted daily so they are more likely to be driven.
✓ For just a few cents more or less, demand and supply are brought back into balance.
✓ This improves the availability of cars throughout the Home Area so you can find a car at the right place and time – for the right price.
✓ Our prices are capped and never exceed the maximum price range.

You can always see the latest minute rate by tapping on a car. Simply look out for cars with red stickers in the app to enjoy the lowest price. Happy bargain-hunting!

What rates and packages are available?

We have rates and packages to suit all your plans – big and small. Here are your options:

Minute rate
Simply pay by-the-minute.
Includes mileage of 200 km.
After mileage is exceeded, the long distance fee will apply.

Hourly package – up to 6 hours
Includes fixed amount of hours and kilometers.
After time is exceeded, the overtime minute rate will apply.
After mileage is exceeded, the long distance fee will apply.

Daily package – up to 14 days
Package at a low fixed rate.
Includes fixed amount of days.
You pay for each kilometer you drive.
After time is exceeded, the overtime minute rate will apply.

To see the additional fees, simply tap on a rate or package in the app. Detailed information on the overtime minute rate and long distance fee will be displayed at the bottom of the screen.

Are there additional costs if I exceed the time or mileage included in my package?

Yes. After you exceed the fixed time or fixed mileage in a package, a different rate for each additional minute and/or kilometer will apply. This is charged on top of the package price. To see these additional fees, simply tap on a rate or package in the app. Detailed pricing information will be displayed at the bottom of the screen.

Minute rate
After 200 km, the long distance fee of 0,39 € per additional kilometer will apply.

Hourly packages
After time runs out, the overtime minute rate (rate depends on car model) will apply.
After mileage runs out, the long distance fee of 0,39 € per additional kilometer will apply.

Daily packages
After time runs out, the overtime minute rate (rate depends on car model) will apply.

What happens if I don't use up all the included time and/or mileage in my selected rate?

The full package price is charged to your default payment profile the moment you start your trip. Unused package time or mileage will unfortunately not be reimbursed. We recommend making the most of your package and using it up!

Are there different categories of SHARE NOW cars?

Our cars are priced according to their size and quality. Choose from 4 categories:

XS – The Smart Choice (no Driver Protection Fee)
smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

S – The Urban Choice (no Driver Protection Fee)
MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

M – The Executive Choice
BMW X1
BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Gran Tourer
Mercedes-Benz A-Class
Mercedes-Benz A-Class Sedan
Mercedes-Benz B-Class
Mercedes-Benz GLA

L – The Premium Choice
BMW 2 Series Convertible
BMW 3 Series Touring
BMW 3 Series Sedan
BMW X2
Mercedes-Benz CLA

Cars are subject to availability in each city.