Frequently asked questions

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Reservation & Rental

Where can I park and end my trip?

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost of fuel is covered by us and we'll even give you SHARE NOW credit as a thank you!

Hint: To earn charging credit, please make sure to end your trip after the car has started charging!

Can I reserve a car in advance?

Yes. You can find and reserve a car for 20 minutes for free. This gives you enough time to walk over to the car.

If you need more time, you can extend your reservation time in the app for a small fee. If you cancel and then reserve the same car again within 2 hours, a repeat reservation fee will apply. You can only reserve 1 car at a time.

If you are a SHARE NOW Rewards Silver member or higher, you can even reserve a car while you sleep. Between 11PM and 6AM, you can reserve a car overnight for free. Find out more.

When you reserve a car, it can't be reserved by anyone else. If you change your mind about needing a car, do cancel your reservation. You'll win karma points!

Can I drive to another city?

Yes. You can always drive out of the Home Area to other cities, but you must bring the car back to the same Home Area to end your trip. You may not leave the country with SHARE NOW cars. You can always see the Home Area clearly outlined in the SHARE NOW app.

Rhineland: In Germany, you can drive between and end your trips in Cologne and Dusseldorf. An intercity fee will apply.

Drop off zones: It is possible to park the car and end your trip in drop off zones, which are areas a little outside the city center. A drop off fee will apply. For example, in the Stuttgart Home Area, you can start your trip in Stuttgart and end it in Böblingen.

Can I travel with SHARE NOW cars to another country?

Yes, you can! In countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip. Pre-booking is available for trips from 1 to 30 days and can also be found in the app under "Plan trip". The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From: You can roam to: Pre-booking needed?
🇦🇹Austria Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein ✔️
🇩🇰Denmark Sweden
🇮🇹Italy Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein ✔️
🇩🇪Germany Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein ✔️
🇳🇱Netherlands Belgium, France, Germany, Luxembourg, Liechtenstein ✔️
🇫🇷France
🇭🇺Hungary
🇪🇸Spain



Unfortunately, international travels are not allowed for SHARE NOW cars in France, Hungary, or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start/Stop button.
  7. Arrived at your destination? End the trip via the app.
How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.
Can I use SHARE NOW at the airport?

Yes! SHARE NOW is available at the airport in most of our cities. If you want to use SHARE NOW in a different European country, you simply have to accept the terms and conditions the first time you drive there.

If you're driving to the airport: Look out for car-sharing airport parking where you can park our cars for free and end your trip.

If you've just landed: Reserve a SHARE NOW car in the app from the moment you land and pick it up at the same car-sharing parking area.

At which airports can I use SHARE NOW?

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Denmark
Copenhagen Airport, Kastrup (CPH)

Germany
Berlin Brandenburg Airport (BER) – (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) –(no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF) – (BER Terminal 5)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Hungary
Budapest Ferenc Liszt International Airport (BUD)

Italy
Milan Linate Airport (LIN)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 110 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Can I use my SHARE NOW account in different countries?

Yes. You can use your SHARE NOW account to drive in any of our European cities. Simply accept the terms and conditions of the new country in the app before your first drive there.

Can I book a car in advance?

Yes you can.

Pre-booking is free and lets you decide exactly where and when you want to your car. We'll bring your pre-booked car to within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

What should I do if the engine doesn’t start?

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

How do I report damages on a car?

Good catch! You can report damages on a car directly in the SHARE NOW app before, during, or after your trip. The easiest way to report damages is by uploading photos directly from your phone in the SHARE NOW app. Follow the in-app prompts to take two photos of the damage - one close up shot and one wider shot to show the extent of the damage in context - and we'll process everything else.

There should be a history of all reported damages for each car. We don't expect you to report damages that are smaller than the size of a credit card, though.

What is an intercity fee?

An intercity fee of 8,99 € applies when you start your trip in one city and end it in a new city. This is currently only possible between Cologne and Dusseldorf.

Do you block an amount on my credit (or debit) card when I start a trip?

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Why do I get an error message saying my phone does not meet the minimum security requirements to rent BMW and MINI cars?

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

  • If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
  • If Xposed Framework is installed on your phone
  • If the system suspects your phone has been rooted or jailbroken
  • If the system detects that Magisk is installed
  • If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

  • If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
  • If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
  • If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.

Can I park the car in an underground garage with no internet connection?

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all.

If you make a stopover, just keep the car key and your smartphone on you – and you'll have nothing to worry about:

Cars with Keyless Start: Stand near the car and use the SHARE NOW app to unlock the car via Bluetooth. Start the engine once you're in the car.

Cars with keys: Use the car key to get in and start your engine as usual.

What is Mercedes-Benz Rent?

Mercedes-Benz Rent is a premium car rental service that shares our taste for nice rides. We partnered up with Mercedes-Benz Rent to offer you an even bigger selection of cars.

Advantages of Mercedes-Benz Rent:
✔ Exciting, clean, brand-new vehicles.
✔ You'll get the exact car category you want.
✔ Enjoy premium concierge service at Mercedes-Benz Rent.
✔ Exciting car models not usually available in the SHARE NOW app.
✔ Exclusive Customer Service and dedicated hotline.

Learn more about our partnership

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

How do I book a Mercedes-Benz Rent car through SHARE NOW?

As Mercedes-Benz Rent cars don't free-float around the city, you'll pick up and drop off cars at an official showroom.

You can now book Mercedes-Benz Rent via the SHARE NOW app:
Plan trip ▶ Enter your city ▶ Mercedes-Benz Rent ▶ Enter your dates ▶ Choose category

Or you can go to their online booking platform here:
Continue to Mercedes-Benz Rent

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

20210409 SN Website MR-Rent 2nd-Iteration 1 (1)
How much does the Mercedes-Benz Rent car rental service cost?

Booking a Mercedes-Benz Rent car is free – there is no extra cost to reserve their cars. But as you'll be booking cars directly from Mercedes-Benz Rent, their trip rates will apply. There are a few differences:

  • Choose the fueling option that works for you.
  • Parking costs are not included.
  • You'll need a credit card and 1000 € will be temporarily blocked for security.

Learn more on the Mercedes-Benz Rent website

⚠️ This offer is currently only available in Berlin, Stuttgart, Frankfurt, Cologne, Hamburg and Munich.

How can I contact Mercedes-Benz Rent Customer Support?

Mercedes-Benz Rent offers a dedicated hotline and exclusive Customer Support for all your booking and trip questions: 📞 0681 9659 5052

You can also reach Mercedes-Benz Rent directly:

Mercedes-Benz Niederlassung Berlin
Tel.: +49 30 3901 1065
Email: mb-rent-berlin@daimler.com
Salzufer 1, 10587 Berlin

Mercedes-Benz Niederlassung Stuttgart
Tel.: +49 711 2590 8329
Email: mb-rent.stuttgart@daimler.com
Mercedesstraße 102, 70372 Stuttgart

Mercedes-Benz Niederlassung Frankfurt am Main
Tel.: +49 69 8501 4731
Email: mb-rent-frankfurt@daimler.com
Kaiserleipromenade 10, 60599 Frankfurt am Main

Mercedes-Benz Niederlassung Cologne
Tel.: +49 221 5796 0535
Email: mercedes-benz-rent-rheinland@daimler.com
Mercedes-Allee 1, 50858 Cologne

Mercedes-Benz Niederlassung Hamburg
Tel.: + 49 40 6941 4141
Email: mb-rent.hamburg@daimler.com
Friedrich-Ebert-Damm 115, 22047 Hamburg

Mercedes-Benz Niederlassung Munich
Tel.: +49 89 1206 2200
Email: mb-rent-muenchen@daimler.com
Arnulfstraße 61, 80636 Munich

Do I need to pay a deposit to rent a SHARE NOW car?

Nope! Unlike traditional car rental services, you do not have to pay a deposit when renting a car with SHARE NOW. You are still covered by third-party liability insurance, but we will not block a security deposit on your payment method each time you take a trip.