Frequently asked questions

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Pre-Booking

Can I book a car in advance?

Yes, you can.

Pre-booking is free and lets you decide exactly where and when you want your car. We'll bring your pre-booked car to within walking distance of your requested pick-up address — within the Home Area, of course!

Pre-booking is exclusively available for long-term rentals from 1 to 30 days.

How far in advance can I pre-book a car?

Currently, you can pre-book a car from 1 to 100 days in advance.

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged 1 full rental day (24 hours).

Can I let someone else drive the car using my SHARE NOW account?

For short trips in the city, only the person who owns the account may drive the car. However, if you pre-book a trip for 1 to 30 days, an additional driver can be added to your booking for a fee of 8,99 € per day.

How will I know when my pre-booked car is ready?

Your car will be ready for you at your pick-up location roughly 1 hour before start time. We'll notify you via email and SMS as soon as the car is ready for you.

Will my pre-booked car be delivered to the exact pick-up location I ask for?

Our goal is to make sure you don't have to walk more than 10 minutes (roughly 800 m) to reach your pre-booked car.

How will I find my pre-booked car?

When the car is ready for you, we'll notify you via email and SMS. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

How can I cancel my pre-booking?

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 3 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

How long can I rent a car for in Madrid?

The duration of long-term rentals with SHARE NOW in Madrid depends on the car category and vehicle range. Here's how long you can rent our cars for:

smart EQs: up to 1 day
Fiat 500e, Peugeot e-208: up to 3 days
BMW X1: up to 30 days

All our cars in Madrid are suitable for spontaneous drives as well as pre-bookings for longer trips.

Learn more about pre-booking

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it!

Here's how to refuel our cars:

  1. Go to a partner petrol station.
  2. Look for the prepaid fuel card in the key card holder (in the armrest or glove compartment).
  3. The PIN for the fuel card will be displayed in the app.
  4. Determine the correct fuel type by checking inside the car's fuel tank door.
  5. Enter the fuel card PIN at the gas station terminal.
  6. Fuel up and keep the receipt.

Hint: Each time you fully refuel a car that has less than 40%, you earn 4 € of credit. Fuelling is free unless you do so at unapproved petrol stations or outside of the country. In these cases, you'll have to pay for it yourself and send the original receipt to us.

What are partner fuel stations?

You don't have to refuel our cars, but if you do, the cost is on us. Fuelling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars (glove compartment or armrest), which you can use at the following petrol stations:

Spain
Cepsa

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

Italy
Q8

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station or outside of the country, you have to pay for it yourself and send the original receipt to us.

Can I add an additional driver to my pre-booking?

Yes, absolutely. If you'd like to add an additional driver to your pre-booking, you can do so via the SHARE NOW app.

You can invite new or current SHARE NOW users to become a second drivers on your pre-booked trip. At the trip checkout, we'll give you a unique invitation link to share with your chosen co-pilot. Once they accept this invitation, their driver status will be activated.

Additional driver not a SHARE NOW user yet? No problem! They can simply create and validate an account before accepting your invitation to drive via the magic link shared with you.

An additional driver cost of 8,99 € per day will be applied.

Additional drivers must meet the minimum age requirement for the category of car booked.