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Frequently asked questions
Quick help
I forgot my magic PIN. How can I retrieve it?
What should I do if I've had an accident?
What should I do if the engine doesn’t start?
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Getting Started
Who can use SHARE NOW?
What driver's licenses do you accept?
How do I upload my driver's license?
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Account
I forgot my magic PIN. How can I retrieve it?
How can I log in to my SHARE NOW account?
Why has my SHARE NOW account been suspended?
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Reservation & Rental
Can I reserve a car in advance?
Where can I park and end my trip?
Do I need to refuel or charge SHARE NOW cars after each trip?
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Rates & Fees
What rates are available?
What is a drop off fee?
Are there different categories of SHARE NOW cars?
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Parking
Where can I park?
Where can I park and end my trip?
What is a Home Area? Can I drive outside of it?
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Fueling & Charging
How do I charge an electric car?
What are charging hubs in Madrid?
Where can I find charging hubs in Madrid?
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Pre-Booking
Can I book a car in advance?
How far in advance can I pre-book a car?
What happens if I'm late to pick up the car?
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About the cars
Are there different categories of SHARE NOW cars?
What type of cars can I SHARE NOW?
Are SHARE NOW cars insured?
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Payment
How can I earn SHARE NOW credit?
How can I close or deactivate my account?
What can I use SHARE NOW credit for?
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Rules & Regulations
What should I do if I've had an accident?
Am I allowed to bring pets or animals in SHARE NOW cars?
What should I do if I lose something in a SHARE NOW car?
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About SHARE NOW
What type of cars can I SHARE NOW?
How is SHARE NOW different from car2go?
Where can I use SHARE NOW?
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For Business
Can I use SHARE NOW for business trips?
What is a business profile?
What is a Corporate Account?
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SHARE NOW Pass Subscription
What is the SHARE NOW Pass?
Is there a SHARE NOW Pass subscription for hourly and daily rates?
What are the benefits of the SHARE NOW Pass?
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SHARE NOW Rewards
What is SHARE NOW Rewards?
What rewards can I unlock?
Why should I join SHARE NOW Rewards?
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