Frequently asked questions

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Reservation & Rental

Can I reserve a car in advance?

Yes. Using the SHARE NOW app, you can easily find and reserve a car for 20 minutes. You can reserve 1 car at a time and you can reserve the same car every 2 hours.

If you need more than 20 minutes of reservation, you can add reservation time in the app for a small fee.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, meaning you don't need a car key to unlock the car or start the engine. These cars use Start/Stop buttons instead.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. The car unlocks automatically.
  6. To start the engine, press the Start/Stop button.
  7. Arrived at your destination? End the trip via the app.

Watch video: How to rent cars with a Start/Stop button

How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.

Watch video: How to rent cars with car keys

How do I report damages on a car?

Good catch! You can report damages on a car directly in the SHARE NOW app before and after your trip. There should be a history of all reported damages for each car. We don't expect you to report damages that are smaller than the size of a credit card, though.

If the damages are serious, please contact us to let us know.

What should I do if the engine doesn’t start?

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app. If that doesn’t work, remove the car key from ignition and try again.

Where can I park and end my trip?

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on any legal public street parking space within this area. It's possible to park and end your trip in drop off zones outside the city in your Home Area, but a drop off fee will apply.

See all parking rules

Can I drive to another city?

Yes. You can drive outside of the Home Area to other cities, but you must drive the car back to the same Home Area to end your trip. You may not leave the country with SHARE NOW cars. You can always see the Home Area clearly outlined in the SHARE NOW app.

At which airports can I use SHARE NOW?

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Denmark
Copenhagen Airport, Kastrup (CPH)

Germany
Berlin Brandenburg Airport (BER) – (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) – (no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Hungary
Budapest Ferenc Liszt International Airport (BUD)

Italy
Milan Linate Airport (LIN)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

Can I drive to another country? I promise to drive back to the Home Area!

No. You may not use SHARE NOW cars to drive to another country. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.

Can I use my SHARE NOW account in different countries?

Yes. You're not allowed to drive our cars across national borders, but you can use your SHARE NOW account to drive in all our European cities. Simply accept the terms and conditions of the country in the app before your first drive there.