Frequently asked questions


About the cars

What type of cars can I SHARE NOW?

Life's too short for boring cars. We have a thing for iconic models and cool rides. Our cars are subject to availability in each city, but our global fleet includes the following models (electric cars marked with ⚡️):

BMW i3 ⚡️
BMW i3 120 Ah ⚡️
BMW i3 REx ⚡️
BMW 1 Series
BMW 2 Series Active Tourer
BMW 2 Series Convertible

Mercedes-Benz A-Class
Mercedes-Benz GLA

MINI 3 door
MINI 5 door
MINI Clubman
MINI Convertible
MINI Countryman

smart fortwo
smart fortwo cabrio
smart fortwo ED ⚡️
smart EQ fortwo ⚡️
smart forfour
smart EQ forfour ⚡️

Are SHARE NOW cars insured?

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. To learn more, please check out our terms and conditions.

How do I rent keyless cars?

Our BMW and MINI cars are keyless, which means you don't need a car key to unlock the doors or start the engine. Use the Start/Stop button to start the car.

Here's how it works:
1. Find a car in the app and reserve it.
2. When you're close to the car, tap 'START' in the app.
3. Select your rate and use Face ID or your PIN to unlock the doors and start your trip.
4. To start the engine, press Start / Stop in the car.
5. Arrived at your destination? End your trip with the app.

How do I rent cars with car keys?

Most of our smart and Mercedes-Benz cars in other countries have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.

Watch video: How to rent cars with car keys

How far can I drive with an electric car?

The range of a fully charged BMW i3 can go up to 200 km (+/- 50km).

The range will be displayed in the app and in the car. Please bear in mind that there may be no charging stations outside the Home Area!