Our BMW & MINI cars are keyless, which means you don't need a car key to lock/unlock the doors during stopovers. Use the Start/Stop button inside the car to start the engine.
Here's how it works:
In Denmark, the process is the same as with keyless cars.
Applies to Denmark: Peugeot, Fiat, and Mercedes-Benz cars have keys in the glove compartment. You'll only need to use the car key if the Bluetooth connection between your device and the car fails.
You park for free and end your trip in public parking spaces where the car is allowed to remain parked for a minimum of 2 hours with no restrictions during certain hours. Public parking spaces are shown as a blue sign with white text. Please make sure to pay attention to local signage.
You can park almost anywhere within the Home Area, which covers e.g. Copenhagen, Rødovre, Frederiksberg, Lyngby, hospitals in the Capital Region on Sjælland, Copenhagen Airport, and a number of companies in the Copenhagen metropolitan area.
Don't worry. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply reactivate the engine via the app.
This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, place the item in the glove compartment (or trunk of the car), end your trip. and contact us directly. We'll handle the rest.
Yes. You can find and reserve a car for 30 minutes for free. If you need more time, you can extend your reservation time in the app for a small fee.
Repeat reservation
If you cancel and then reserve the same car again within 2 hours, a repeat reservation fee will apply. You can only reserve 1 car at a time.
When you reserve a car, it can't be reserved by anyone else. If you change your mind about needing a car, do cancel your reservation. You'll win karma points!
You can report damages on a car directly in the SHARE NOW app before your trip. There should be a history of all reported damages for each car.
If the damages are serious, please contact us to let us know.
Let us know about new, unreported damages. To see the list of reported damages, select a car, swipe up, and scroll to Damage reporting.
You can ignore dents or scratches smaller than 2 cm, but you're obliged to report damages to the body, paint, and interior. This step is important, as you may be held liable for other customers' damages if you do not report them before you start your trip.
If you're in doubt, please contact us via the app. We're ready to help 24/7.
Yes. You can drive outside of the Copenhagen Home Area to other cities, but you must drive the car back to the Home Area to end your trip.
You may not leave the country with SHARE NOW cars – with the exception of Sweden (for Danish users).
Yes! SHARE NOW is available at the airport in most of our cities. If you want to use SHARE NOW in a different European country, you simply have to accept the terms and conditions the first time you drive there.
If you're driving to the airport: Look out for car-sharing airport parking where you can park our cars and end your trip.
If you've just landed: Reserve a SHARE NOW car in the app the moment you land and pick it up at the car-sharing parking area.
At Copenhagen Airport, the dedicated parking spots are in P7 Direct, just next to Terminal 3.
You can find SHARE NOW cars available at the following airports globally:
Austria
Vienna International Airport (VIE)
Denmark
Copenhagen Airport, Kastrup (CPH)
Germany
Berlin-Brandenburg Airport (BER)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)
Hungary
Budapest Ferenc Liszt International Airport (BUD)
Italy
Milan Linate Airport (LIN)
Milan Malpensa Airport (MXP)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)
Netherlands
Amsterdam Schiphol Airport (AMS)
Danish customers in Denmark may roam to Sweden exclusively. If you drive to other countries, you'll be charged a service fee. Please note, that you cannot charge our electric cars in Sweden.
In select countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip (does not apply for Denmark). Pre-booking is available for trips from 1 to 30 days and can also be found in the app under Plan.
Please note: The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!
| From: | You can roam to: | Pre-booking needed? |
|---|---|---|
| 🇦🇹 Austria | Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein | ✔️ |
| 🇩🇰 Denmark | Sweden Please note: You cannot charge our cars in Sweden |
✘ |
| 🇮🇹 Italy | Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein | ✔️ |
| 🇩🇪 Germany | Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein | ✔️ |
| 🇳🇱 Netherlands | Belgium, France, Germany, Luxembourg, Liechtenstein | ✔️ |
| 🇫🇷 France | – | – |
| 🇭🇺 Hungary | – | – |
| 🇪🇸 Spain | – | – |
Unfortunately, international travels are not allowed for SHARE NOW cars in France, Hungary, or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.
Yes. You can use your SHARE NOW account to drive in all our European SHARE NOW cities. Simply accept the terms and conditions of the country in the app before your first drive there.
BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:
In case you're one of those full-time pros, these reasons may apply:
We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.
Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all. To lock/unlock the car during a trip with no internet connection, simply stand near the car and use the SHARE NOW app.
With pre-booking, you decide exactly where and when you want your car. We'll bring your pre-booked car to within a 10 minute walking distance (approx. 600m) of your requested pick-up address — within the Home Area, of course! The car will be reserved for you in the app 1 hour before and 1 hour after your selected start time.
You can pre-book a car up to 90 days before you need it. Pre-booking is exclusively available for car category XS, S, and M long term rentals from 1 day and up.
Please note: Pre-booking may be sold out at any time.
No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost is covered by us if and we might even give you SHARE NOW credit as a thank you! You can refuel and charge at partner stations free of charge.
Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.