Frequently asked questions

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Reservation & Rental

Can I reserve a car in advance?

Yes. You can find and reserve a car for 30 minutes for free. If you need more time, you can extend your reservation time in the app for a small fee.

Repeat reservation
If you cancel and then reserve the same car again within 2 hours, a repeat reservation fee will apply. You can only reserve 1 car at a time.

When you reserve a car, it can't be reserved by anyone else. If you change your mind about needing a car, do cancel your reservation. You'll win karma points!

How do I rent keyless cars?

Our BMW and MINI cars are keyless, which means you don't need a car key to lock/unlock the doors during stopover or to start the engine. Use the Start/Stop button inside the car to start the engine.

Here's how it works:

1. Find a car in the app and reserve it
2. When you're close to the car, tap 'Start' in the app
3. Select your rate and use Face ID or your PIN to start your trip
4. To start the engine, press Start/Stop in the car
5. Arrived at your destination? End your trip in the app

Watch: How to rent a keyless car

How do I rent cars with car keys?

When using our smart and Mercedes-Benz cars in other countries, you might experience that these cars have car keys.

Here's how it works:

  1. Locate a car near you using the app.
  2. Tap 'Reserve' and make it yours.
  3. When you're at the car, tap 'Start' in the app.
  4. Use Face-ID or enter your 4-digit PIN.
  5. Enter the 3-digit code shown on the car to unlock.
  6. You'll find the car key in the glove compartment.
  7. Arrived at your destination? Place the key back into the holder.
  8. End the trip via the app.

Watch video: How to rent cars with car keys

How do I report damages on a car?

You can report damages on a car directly in the SHARE NOW app before your trip. There should be a history of all reported damages for each car.

If the damages are serious, please contact us to let us know.

What should I do if the engine doesn’t start?

Relax. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply unlock the engine via the app.

Where can I park and end my trip?

To end the trip, you need to be inside the Home Area. The Home Area is our operative area, in which SHARE NOW cars free-float around the city. You can park for free on a large portion of public parking areas where the car is allowed to remain parked for a minimum of 2 hours with no restrictions during certain hours. Please make sure to pay attention to local signage.

See all parking rules

Can I drive to another city?

Yes. You can drive outside of the Copenhagen Home Area to other cities, but you must drive the car back to the Home Area to end your trip.

You may not leave the country with SHARE NOW cars – with the exception of Sweden (for Danish users).

At which airports can I use SHARE NOW?

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Denmark
Copenhagen Airport, Kastrup (CPH)

Germany
Berlin Brandenburg Airport (BER) – (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) –(no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF) – (BER Terminal 5)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Hungary
Budapest Ferenc Liszt International Airport (BUD)

Italy
Milan Linate Airport (LIN)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

Can I travel with SHARE NOW cars to another country?

Danish customers may use our cars to drive to Sweden. However, you may not use SHARE NOW cars to drive to other countries. In such cases, leaving the country will result in a fine. Of course, you may leave the Copenhagen Home Area to visit other cities within the country as long as you start and end your trip in the same Home Area.

Can I use SHARE NOW to roam in different countries?

Yes. You can use your SHARE NOW account to drive in all our European SHARE NOW cities. Simply accept the terms and conditions of the country in the app before your first drive there.

Do I have to pay the toll costs?

Yes, if you are planning to take a SHARE NOW car on toll roads – e.g. Storebæltsbroen in Denmark – you are expected to pay for the toll costs.

However, there are exceptions in some countries:
Austria: Digital vignettes cover the toll costs within the country.
Hungary: Mobility Start Package (MobS) covers the toll costs within Pest county.

What is an intercity fee?

An intercity fee of 8,99 € applies when you start your trip in one city and end it in a new city. This is currently only possible between Cologne and Dusseldorf.

Do you block an amount on my credit (or debit) card when I start a trip?

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Why do I get an error message saying my phone does not meet the minimum security requirements to rent BMW and MINI cars?

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

• If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
• If Xposed Framework is installed on your phone
• If the system suspects your phone has been rooted or jailbroken
• If the system detects that Magisk is installed
• If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

• If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
• If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
• If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)

We understand this isn't great news, but you can still rent any of our other Mercedes-Benz, smart, and Fiat models.

Can I park the car in an underground garage with no internet connection?

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all.

If you make a stopover, just keep the car key and your smartphone on you – and you'll have nothing to worry about:

Cars with Keyless Start: Stand near the car and use the SHARE NOW app to unlock the car via Bluetooth. Start the engine once you're in the car.

Cars with keys: Use the car key to get in and start your engine as usual.