Frequently asked questions


Reservation & Rental

How do I rent keyless cars?

Our cars are keyless*, which means you don't need a car key to unlock or lock the doors during stopovers. Use the Start/Stop button inside the car to start the engine.

Here's how it works:

  1. Find a car in the app and reserve it
  2. When you're close to the car, tap Start in the app
  3. Select your rate and use Face ID or your PIN to start your trip
  4. To start the engine, press Start/Stop in the car
  5. When you're done with your trip, simply end your trip with a swipe in the app

*In certain countries, some car models are not keyless.

How do I rent cars with car keys?

In Denmark, the process is the same as with keyless cars.

  1. Locate and reserve a car using the app.
  2. When you're at the car, tap Start and use Face ID or PIN to start your trip.
  3. Get in, start the car and set off.
  4. Need a break during your trip? Lock the car via the app.
  5. When you're ready to go again, unlock the car via the app. You might need to reactive the engine in the app as well.
  6. Arrived at your destination? End the trip via the app.

Applies to Denmark: Peugeot and Fiat cars have keys in the glove compartment. You'll only need to use the car key if the Bluetooth connection between your device and the car fails.

Where can I end my trip?

Learn all about parking with SHARE NOW here.

You park for free and end your trip in public parking spaces within the Home Area in Copenhagen and Frederiksberg (including most hospitals and a number of selected shopping destinations) where the car is allowed to remain parked for a minimum of 2 hours with no restrictions during certain hours. Public parking spaces are shown as a blue sign with white text.

What should I do if the engine doesn’t start?

Don't worry. In most cases, there’s nothing wrong with the car. As a safety measure, we remotely lock the engine so that the car can’t be driven off while you’re away. When you’re ready to drive again, simply reactivate the engine via the app.

What should I do if I find something in a SHARE NOW car?

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, place the item in the glove compartment (or trunk of the car), end your trip. and contact us directly. We'll handle the rest.

Can I reserve a car in advance?

Yes. You can find and reserve a car for 30 minutes for free. If you need more time, you can extend your reservation time in the app for a small fee.

Repeat reservation
If you cancel and then reserve the same car again within 2 hours, a repeat reservation fee will apply. You can only reserve 1 car at a time.

When you reserve a car, it can't be reserved by anyone else. If you change your mind about needing a car, do cancel your reservation. You'll win karma points!

How do I report damages on a car?

Please make sure to report a car's damages in the app before your trip. If the damage to the car is serious, please contact us before starting your trip.

You report damages by uploading pictures of the damage directly in the SHARE NOW app. Follow the in-app prompts to take two photos of the damage - one close up shot and one wider shot to show the extent of the damage in context - and we'll process everything else. Once you've submitted the pictures through the app, we'll take care of the rest.

In the app, you can also see which damages to the car have already been reported.

What damages should I report?

Let us know about new, unreported damages. To see the list of reported damages, select a car, swipe up, and scroll to Damage reporting.

You can ignore dents or scratches smaller than 2 cm, but you're obliged to report damages to the body, paint, and interior. This step is important, as you may be held liable for other customers' damages if you do not report them before you start your trip.

If you're in doubt, please contact us via the app. We're ready to help 24/7.

Can I drive to another city?

Yes. You can drive outside of the Copenhagen Home Area to other cities, but you must drive the car back to the Home Area to end your trip.

If you rent a SHARE NOW in Denmark, you're also allowed to take the car to Sweden and Germany. You still need to return the car to the Home Area in Denmark to end your trip.

At which airports can I use SHARE NOW?
Can I travel with SHARE NOW cars to another country?

Yes. When you rent a SHARE NOW in Denmark, you can cross the border to Sweden and Germany at no additional cost and enjoy a trip to our beautiful neighbouring countries.

If you're planning such a trip, here are some things to keep in mind:

For both countries

  • Important: Remember to bring your physical driver's license when driving outside Denmark's borders.
  • To find charging stations where you can charge for free, use the E.ON Drive app. Make sure to activate the view of roaming stations in the E.ON Drive app: All filtres > Additional filters > Roaming stations
  • You are responsible for road tolls any ferry crossings or similar expenses that are not directly related to your rental.
  • Pay attention to the number of kilometres included in your rate. The number is provided during your purchase.

For Sweden 🇸🇪

  • You can refuel for free at Circle K using the fuel card in the car's armrest.
  • Our cars are registered for number plate payment at the Øresund Bridge. Learn more here.
  • ℹ️ For more information about driving in Sweden, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

For Germany 🇩🇪

  • You can refuel for free at Aral using the fuel card in the car's armrest.
  • Our cars are registered for number plate payment at the Storebælt Bridge. Learn more here.
  • ⚠️ Eco Sticker: To drive into the city centers of many major cities in Germany, it's required that the car is equipped with an Eco Sticker, also known as environmental badge. The requirement for an environmental badge applies to both petrol and electric cars. However, if you're only planning to drive on the motorways in Germany, an environmental badge is not required.
  • ⚠️ German Parking Disc: Our automatic parking disc is not valid in Germany. Therefore, you need to print a German parking disc, which should be placed in the car during your trip. Leave the automatic parking disc in place but cover it with a piece of paper, so that only one parking disc is visible from the outside.
  • ℹ️ For more information about driving in Germany, including in-depth information about eco stickers and parking regulations, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

If you experience any issues with the car during your trip, are involved in an accident, or need assistance in any way, please contact our customer centre through the app.

Can I use SHARE NOW to roam in different countries?

Yes. You can use your SHARE NOW account to drive in all our European SHARE NOW cities. Simply accept the terms and conditions of the country in the app before your first drive there.

Why do I get an error message saying my phone does not meet the minimum security requirements to rent BMW and MINI cars?

BMW and MINI cars come with a proprietary system that automatically screens any device that tries to connect with them. There are a number of possible reasons why your phone is being rejected:

  • If there are 2 separate SHARE NOW applications running on your phone (i.e. app cloning)
  • If Xposed Framework is installed on your phone
  • If the system suspects your phone has been rooted or jailbroken
  • If the system detects that Magisk is installed
  • If your phone fails the Google SafetyNet test

In case you're one of those full-time pros, these reasons may apply:

  • If the system detects that you're using an emulator (i.e. a virtual phone run on a computer)
  • If the SHARE NOW app is being debugged (i.e. if the phone has been connected to a computer to see what code is running in the app)
  • If the SHARE NOW app has been tampered with (i.e. if someone has tried to take apart the app to change something)
Can I park the car in an underground garage with no internet connection?

Sure. Ultimately, you only need a working internet connection to start and end your trip. Stopovers are no problem at all. To lock/unlock the car during a trip with no internet connection, simply stand near the car and use the SHARE NOW app.

Can I book a car in advance?

Yes, you can!

With pre-booking, you decide exactly where and when you want your car. We'll bring your pre-booked car to within a 10 minute walking distance (approx. 600m) of your requested pick-up address — within the Home Area, of course! The car will be reserved for you in the app 1 hour before and 1 hour after your selected start time.

You can pre-book a car up to 90 days before you need it. Pre-booking is exclusively available for car category XS, S, and M long term rentals from 1 day and up.

Please note: Pre-booking may be sold out at any time.

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost is covered by us if and we might even give you SHARE NOW credit as a thank you! You can refuel and charge at partner stations free of charge.

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.