Frequently asked questions

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Fueling & Charging

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost is covered by us if and we might even give you SHARE NOW credit as a thank you! Please note that you can only fuel at our partner gas station Circle K and charge at our partner charging station E.ON.

What are partner fuel stations?

What are partner fuel stations?
You don't have to refuel our cars, but if you do, the cost is on us. Fueling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars, which you can use at the following petrol stations:

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia  (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

ItalyQ8

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station, you have to pay for it yourself and send the original receipt to us. A processing fee will then apply.

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we might even give you SHARE NOW credit for it! Here's how to refuel our cars:

1. Head to a Circle K partner gas station
2. Look for the fuel card in the armrest between the seats
3. The PIN for the fuel card will be displayed in the app
4. Determine the correct fuel type by checking inside the car's fuel tank door
5. Enter the fuel card PIN at the gas station terminal
6. Fuel up

Watch video: How to refuel SHARE NOW cars

Fueling is free unless you do so at unapproved petrol stations.

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON (Copenhagen)

France
Autolib' (Paris)
Belib' (outside the Paris Home Area – we provide you a charging card if you book the Comfort Package)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

Hungary
We charge the cars for you in Budapest.

Italy
A2A (Milan)

Netherlands
Vattenfall (formerly Nuon)

Spain
We charge the cars for you in Madrid.

How do I charge an electric car?

Charging an electric car is easy – try for yourself:

  1. Take the charging cable from the trunk
  2. Open the car charger cover and insert the cable (the car's charging port is located on the back passenger side)
  3. Gently tap the other end of the cable on the top of the E.ON charging station to open the port, plug the cable in and wait for the tone
  4. The car is charging when the light near the car's charging socket turns blue (BMW i3) or yellow (MINI Electric)

To better utilise the charging network, please make sure to charge the car when you park at an E.ON charging station.

Hint: Each time you charge a car with less than 30% battery, you earn 30 kr. in SHARE NOW credit. If the car has less than 15%, you earn as much as 60 kr. in SHARE NOW credit. The SHARE NOW credit will be used on your next trip.

How do I unplug an electric car from a charging station?

1. Unlock the car with the app.

2. Unplug the cable from the charging car.

3. Unplug the cable from the charging station.
No chip required. The charging cable is released when the car doors are unlocked.

4. Roll up the cable and put it in the boot of the car. Easy as that!

How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn SHARE NOW credit:

✓ Charge an electric car with less than 15% of battery – 60 kr. of credit
✓ Charge an electric car with less than 30% of battery – 30 kr. of credit
✓ Fully refuel a car that has less than 25% of fuel (the fuel tank must be at least 90% full when you end the trip) – 60 kr. of credit

Credit will be added to your account after your trip ends. You can always check your credit balance and expiry date in the app.

Please note: SHARE NOW credit can be earned on trips you pay with your default payment profile, and is automatically used as a full or partial payment on said trips. Credit cannot be earned or used on trips you pay with a Business Profile or on any SHARE NOW for Business trips. If you charge or refuel, SHARE NOW credit will only be added to your account after you end your trip. SHARE NOW credit is personal and cannot be transferred.

Can I park my car at charging stations?

Yes and no. You can park the car at most charging stations while the car is actively charging, but it is not always allowed to end your trip there.

Denmark
You can park at any E.ON charging station, but you can only end your trip inside the Home Area. At some charging stations, e.g. Lüders parking garage in Nordhavn, it is only allowed to end your trip if the car is charging. At other stations, e.g. P-hus Ejler Bille in Ørestad, you're only allowed to park the car at selected spots. Make sure to follow local signage when you park.

We encourage you to charge the car when parking at a charging station, even if it's not mandatory. This way, the charging network can be utilised most efficiently.

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Autolib' charging poles if the car is actively charging. See parking rules in Paris

Germany
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See parking rules for Germany.

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands.

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid



Hint: To earn credit, please make sure to end your trip after the car has started charging!