Frequently asked questions

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Fueling & Charging

Do I need to refuel or charge SHARE NOW cars after each trip?

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost is covered by us if and we'll even give you SHARE NOW credit as a thank you! Please note that you can only fuel at our partner gas station Circle K and charge at our partner charging station E.ON.

What are partner fuel stations?

You don't have to refuel our cars, but if you do, the cost is on us. Fuelling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars, which you can use at the following petrol stations:

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

Italy
Q8

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station, you have to pay for it yourself and send the original receipt to us. A processing fee will then apply.

How do I refuel SHARE NOW cars?

You don't have to refuel our cars, but if you choose to, the cost is on us and we'll even give you credit for it! Here's how to refuel our cars:

1. Go to a Circle K partner gas station.
2. Look for the prepaid fuel card in the key card holder (in the glove compartment).
3. The PIN for the fuel card will be displayed in the app
4. Determine the correct fuel type by checking inside the car's fuel tank door.
5. Enter the fuel card PIN at the gas station terminal.
6. Fuel up and keep the receipt.

Watch video: How to refuel SHARE NOW cars

Fueling is free unless you do so at unapproved petrol stations. In these cases, you'll have to pay for it yourself and send the original receipt to us. A processing fee may then apply.

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON (Copenhagen)

France
Autolib' (Paris)
Belib' (outside the Paris Home Area – we provide you a charging card if you book the Comfort Package)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW, Vattenfall (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

Hungary
We charge the cars for you in Budapest.

Italy
A2A (Milan)

Netherlands
Vattenfall (formerly Nuon)

Spain
We charge the cars for you in Madrid.

How do I charge an electric car?

Charging an electric car is fun and – dare we say – addictive:

1. Take the charging cable from the trunk of the car.
2. Open the car charger cover. Insert the blue end of the cable. The car's charging port is located at the back of the car, on the passenger side.
3. Gently tap the other end of the cable on the top of the E.ON charging stand to open the port. Plug the cable in and wait for the high tone.
4. The lights around the car's charging port should light up in blue.

Hint: Each time you fully charge a city car that has less than 30% battery level, you earn 30 kr. in SHARE NOW credit. If the city car has less than 15%, you can earn as much as 60 kr. in SHARE NOW credit. This will be used to pay for your trips and trip-related costs.

How can I earn SHARE NOW credit?

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn SHARE NOW credit:

✓ Charge an electric car with less than 15% of battery –  60 kr. of credit
✓ Charge an electric car with less than 30% of battery– 30 kr. of credit
✓ Fully refuel a car that has less than 25% of fuel (the fuel tank must be at least 90% full when you end the trip) – 60 kr. of credit

Credit will be added to your account after your trip ends. You can always check your credit balance and expiry date in the app.

Please note: SHARE NOW credit can be earned on trips you pay with your default payment profile, and is automatically used as a full or partial payment on said trips. Credit cannot be earned or used on trips you pay with a Business Profile or on any SHARE NOW for Business trips. If you charge or refuel, SHARE NOW credit will only be added to your account after you end your trip. SHARE NOW credit is personal and cannot be transferred.