Frequently asked questions

Charging an electric car is safe and simple. With SHARE NOW, you can charge at E.ON, Clever, Spirii, and IONITY charging stations. Here's how you do:

1. Take the charging cable from the boot of the car.
2. Open the car's charging port with a gentle tap and plug in the cable. The charging port is located above the rear wheel.
3. There is a chip in the plug of the charging cable. Scan the plug on the top, front or side of the charging station to activate charging, then plug in the cable.
4. The car is charging when the lights around the car's charging port light up.

Standing next to a fast charger? The charging process at these stations are a bit different. Learn more here.

Hint: Each time you fully charge a car that has less than 30% battery level, you earn 30 kr. in SHARE NOW credit. If the car has less than 15%, you can earn as much as 60 kr. in SHARE NOW credit. This will be used to pay for your trips and trip related costs. Credit can only be earned on trips that are paid via your personal payment profile.

Please note: If the battery level is below 5%, you're obligated to charge the car (if the circumstances allow it)

You can park the car at most charging stations if the car is charging, but you can't always end your trip there.

Denmark
You can park at any of our charging partners, but you can only end your trip inside the Home Area. At some charging stations, e.g. Lüders parking garage in Nordhavn, it is only allowed to park if the car is charging at the same time. At other stations, e.g. P-hus Ejler Bille in Ørestad, you're only allowed to park the car at selected spots. Always make sure to follow local signage when you park.

We encourage you to charge the car when parking at a charging station, even if it's not mandatory. This way, the charging network can be utilised most efficiently.

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Belib' charging poles if the car is actively charging. See parking rules in Paris

Germany
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See parking rules for Germany.

Italy
Yes. It is allowed to park and end your trip at all our BeCharge and Enel X partner charging stations in Milan if a car is correctly plugged in and charging. See parking rules in Milan

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands.

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid

Hint: To earn credit, please make sure to end your trip after the car has started charging!

No. We don't expect you to refuel or charge our cars when you're done. However, if you do, the cost is covered by us if and we might even give you SHARE NOW credit as a thank you! You can refuel and charge at partner stations free of charge.

What are partner fuel stations?
You don't have to refuel our cars, but if you do, the cost is on us. Fueling your SHARE NOW car is free – as long as you do so at a partner fuel station. Simply check the app for all partner fuel stations in your area. We provide a prepaid fuel card in each of our cars, which you can use at the following petrol stations:

Austria
BP, Avanti, OMV, Agip.

Denmark
Circle K

Germany
Shell, Esso, Avia  (Shell fuel card)
Aral, Total (Total fuel card)

Hungary
OMV

Italy
Q8

In Denmark and Hungary, if you fuel your car at a non-partner fuel station, you have to pay for it yourself. In other countries, if you fuel your car at a non-partner fuel station, you have to pay for it yourself and send the original receipt to us. A processing fee will then apply.

You don't have to refuel our cars, but if you choose to, the cost is on us and we might even give you SHARE NOW credit for it!

Here's how to refuel SHARE NOW cars in Denmark:

1. Head to a Circle K partner gas station
2. Look for the fuel card in the armrest between the seats or in the glove compartment
3. The PIN for the fuel card will be displayed in the app
4. Enter the fuel card PIN at the gas station terminal
5. Fuel up the car with miles95 petrol. Important: Do not use milesPLUS 95 petrol.

Fueling is free unless you do so at unapproved petrol stations.

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON
Clever
Spirii
IONITY

France
Belib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
Stadtwerke Stuttgart (Stuttgart)

Hungary
Mobiliti

Italy
BeCharge (Milan)
Enel X (Milan)

Netherlands
Vattenfall (formerly Nuon)
TotalEnergies

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

1. Unlock the car with the app.

2. Unplug the cable from the charging car.
If the cable is stuck even after the car is unlocked, press the button at the car's charging port to release it (applies in particular to Fiat 500e and Peugeot e-208).

3. Unplug the cable from the charging station.
No chip required. The charging cable is released when the car doors are unlocked.

4. Roll up the cable and put it in the boot of the car. Easy as that!

Fully charged, our electric cars can drive up to 339 km, based on the Worldwide Harmonized Light Duty Vehicles Test Procedure. In short, WLTP. The range of an electric vehicle depends on weather conditions and driving style. In cold weather and at highway speeds, the battery is drained significantly faster.

MINI Electric: Up to 234 km
BMW i3: Up to 308 km
Fiat 500e: Up to 320 km
Peugeot e-208: Up to 339 km

The battery level will be displayed in the app and/or in the car. Please bear in mind that there may be far between charging stations outside the Home Area.

Please note: You cannot charge our electric cars in Sweden.

Credit is an easy and flexible way for you to earn as you go. It's our way of thanking you when you care for our cars. Here's how you can earn SHARE NOW credit:

✓ Charge an electric car with less than 15% battery and end your trip – 60 kr. of credit
✓ Charge an electric car with less than 30% battery and end your trip – 30 kr. of credit
✓ Fully refuel a car that has less than 25% of fuel (the fuel tank must be at least 90% full when you end the trip) – 60 kr. of credit

Credit will be added to your account when you end your trip. You can always check your credit balance and expiry date in the app.

Please note: SHARE NOW credit can be earned on trips you pay with your default payment profile, and is automatically used as a full or partial payment on said trips. Credit cannot be earned or used on trips you pay with a Business Profile or on any SHARE NOW for Business trips. If you charge or refuel, SHARE NOW credit will only be added to your account after you end your trip. SHARE NOW credit is personal and cannot be transferred.