Frequently asked questions


Getting Started

Who can use SHARE NOW?

Pretty much anyone who can legally drive can use SHARE NOW. To register, you need to fulfill the following requirements:

✓ You must be at least 20 years old
✓ You possess a valid driver's licence suitable for driving cars
✓ Your driver's licence should have been valid for at least 1 year
✓ You possess a valid email address
✓ You possess a smartphone (iOS or Android)

Ready to try SHARE NOW? Register here.

Please note: The age limit for car category M and L is 21 years. For car category Special, the minimum age is 25 years.

How do I get started with SHARE NOW?

Getting started is simple. All you need is your smartphone, driver's licence, payment method and 10 minutes of your time. You'll have access to thousands of cars in cities all over Europe in no time.

We've made a walkthrough on how to get started in the best way. Find it here!

What driver's licenses do you accept?

Your driver's licence needs to be suitable for driving cars and needs to have been valid for at least 1 year. Please note: We do not validate digital driver's licenses.

We accept driver’s licences issued in the European Union (EU) and the European Economic Area (EEA). The language on the driver's license must be written in the latin alphabet. If you're in doubt, please contact Customer Support – we'd be happy to help.

How do I upload my driver's license?

Simply upload your driver's license in the SHARE NOW app – no need to visit a rental office. You'll also be asked to upload a selfie of yourself, so we can verify it really is you.

Validation typically takes less than 3 working days. To ensure your driver's license will be accepted, please make sure you upload clearly legible full colour photos of the front and back of your driver's license. Your license should be lying on a flat surface.

Important: In Germany, Italy, and Spain, we're obliged to check the validity of your driver's licence every 3 years.

What is a magic PIN?

The magic PIN is your key to the all SHARE NOW cars. When you first register, you need to set your personal 4-digit magic PIN.

Basically, you need to enter this PIN in the SHARE NOW app each time you want to start a trip. You can also start a trip by using Face ID or Touch ID. The app will guide you.

Do you accept international driver's licenses?

Yes. We accept driver’s licences issued in the European Union (EU) and the European Economic Area (EEA). The language on the driver's license must be written in the latin alphabet. If you're in doubt, please contact Customer Support – we'd be happy to help.

Non-EU/EEA driver's licences
Driver’s licences issued in Australia, Brazil, Bosnia-Herzegovina, Canada, Chile, Israel, New Zealand, Switzerland, Serbia, Singapore, Ukraine and USA are valid for 3 months from first entry in the EU or EEA. Please note, that your driver's license must have been valid for at least 1 year.

After the 3 months you need to exchange your driver’s license to a Danish license to be able to continue driving.

Is your country not on the list?
Countries not mentioned in the list above will not be validated. You need to exchange your driver’s licence to a Danish licence to be able to drive. Most likely, you will be required to take a driver’s test to obtain the Danish licence.

What are these scary Android app permissions the SHARE NOW app is asking for?

After you download and open the SHARE NOW app, your Android mobile device will ask you for "permissions". Permissions are special privileges that apps must ask for if they want to access data or functions on your phone. For example, if you'd like to find a car near you, the SHARE NOW app will ask for permission to see your exact location. Some apps ask for more permissions than necessary – not cool. We ask for the bare necessities so that the SHARE NOW app will work well for you.

To improve GPS location quality, so that your location is as precise as possible on the map:

To secure your login in the SHARE NOW app:
android.permission.AUTHENTICATE_ACCOUNTS maxSdkVersion=22
android.permission.GET_ACCOUNTS maxSdkVersion=22
android.permission.MANAGE_ACCOUNTS maxSdkVersion=22
android.permission.USE_CREDENTIALS maxSdkVersion=22

Internet access – necessary for displaying available cars:

To support in-app driver's licence validation:
android.permission.READ_EXTERNAL_STORAGE maxSdkVersion=22

To support push messaging for the radar feature:

To enable fingerprint authentication (instead of your magic PIN) to unlock cars:

For Google Maps and Google Cloud Messaging:

Is the SHARE NOW app supported on my smartphone?

The SHARE NOW app is available for iOS (Version 10 or newer) and Android (Version 6.0 or newer). If you experience issues with the SHARE NOW app on your smartphone, please try updating to the latest app version.