Frequently asked questions



How can I close or deactivate my account?

If you'd like to close or deactivate your account, please send an email to our customer centre.

What can I use SHARE NOW credit for?

SHARE NOW credit is automatically used as a payment for various trip related costs, e.g. packages, drop off fees and airport fees. Extended reservation cannot be paid with credit. Earned credit is typically valid for 30 days and can be used in the country in which it is earned. You can always check your credit balance and expiration date in the app.

SHARE NOW credit can be earned on trips you pay with your default payment profile, and is automatically used as a full or partial payment on said trips. Credit cannot be earned or used on trips you pay with a Business Profile or on any SHARE NOW for Business trips.

You cannot earn SHARE NOW credit by charging or refuelling as long as your trip is active, only when you end your trip. SHARE NOW credit is personal and cannot be transferred

What payment methods can I use?

We accept the following payment methods:

  • Debit cards
  • Credit cards
What is a business profile?

A business profile is a payment profile that e.g. uses your company payment card or billing address. With a business profile, you can also choose to have your invoices sent to your work email, making it easier to separate personal trips from work-related trips if you need to submit documentation for the trips you have taken.

To add a business profile to your SHARE NOW account:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

How do I add a new payment method?

You can easily add a new payment method directly in the app:

Open the app ▶ Menu ▶ Payment ▶ Edit payment profile(s) ▶ Add payment profile

What happens if my payment fails?

If your payment fails, your SHARE NOW account will be temporarily blocked. You can pay your outstanding balance within the app. Open the app ▶ Menu ▶ Trips ▶ Select the failed invoice. After the outstanding balance is cleared, your account will be unblocked automatically after the payment.

What is SEPA Direct Debit?

SEPA Direct Debit is an easy and convenient way for you to pay by automatic bank transfer. Each time you make a rental, the amount will be automatically deducted from your bank account.

A SEPA Direct Debit Mandate is a one-time authorization you grant to merchants allowing them to collect future payments from your bank account. These mandates usually expire after 36 months of inactivity. Don't worry: If your mandate expires, you can simply update it again in the app.

Currently, SEPA Direct Debit is available for SHARE NOW users in Germany and Austria only.

Can I pay with a different payment profile after the invoice has been issued?

Yes, you can add another payment method (such as a credit card or PayPal) to your payment profile to pay any outstanding invoices. To do so, just go to the app, tap the 👤 icon ▶ Payment ▶ Edit payment profile(s).

Do you block an amount on my credit (or debit) card when I start a trip?

Yes. At the beginning of each trip, an estimated trip amount will be pre-authorised from your credit (or debit) card. If this amount cannot be booked, your trip cannot start. In such cases, we recommend checking with your bank or credit card institution for a resolution.

If you are using a prepaid debit or credit card, please make sure you have enough credit in your bank account before starting a trip.

The final trip cost will be charged to your card after you end your trip.

Can I turn off email notifications regarding my invoices?

No. We're legally required to inform you about upcoming debits from your account. If you don’t wish to receive invoices (attached as PDF) as future emails, please contact us directly.