Frequently asked questions

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Pre-Booking

Can I book a car in advance?

Yes, you can!

With pre-booking, you decide exactly where and when you want your car. We'll bring your pre-booked car to within a 10 minute walking distance (approx. 600m) of your requested pick-up address — within the Home Area, of course! The car will be reserved for you in the app approx. 1 hour before and 1 hour after your selected start time.

You can pre-book a car up to 90 days before, and no earlier than 25 hours before.

Pre-booking is exclusively available for car category S and M long term rentals from 1 day and up.

Where is pre-booking available?

Pre-booking is currently available in the following countries:

Denmark
Italy
Germany
Austria
Netherlands
France
Hungary

How far in advance can I pre-book a car?

In Denmark, you can pre-book a car up to 90 days before you need it.

How will I know when my pre-booked car is ready?

Your car will be ready for you at your pick-up location 1 hour before start time. We'll notify you via email and push notification as soon as the car is ready for you.

What happens if I'm late to pick up the car?

Don't worry. We'll make sure the car stays reserved for you up to 1 hour after your requested pick-up time.

After 1 hour, your pre-booking will be automatically cancelled and you will be charged a no-show fee.

Will my pre-booked car be delivered to the exact pick-up location I ask for?

No, we can't make any guarantees. Our goal is to make sure you don't have to walk more than 10 minutes (roughly 600m) to reach your pre-booked car.

Remember: You can find the car and start your trip in the app 1 hour before your start time.

How will I find my pre-booked car?

When the car is ready for you, we'll notify you via email and push notification. Simply open the SHARE NOW app. The car will already be reserved for you on the map. Just walk over and start your trip in the app!

How can I cancel my pre-booking?

You can simply cancel your pre-booking via the app:

Open the app ▶ Menu ▶ Trips ▶ Upcoming trips ▶ Cancel booking

Cancellations are free if you do so at least 6 hours before your start time. After that, a late cancellation fee will be charged, as we would have set aside the car just for you. We hope that sounds fair!

Can I use a different SHARE NOW car during my pre-booking?

Once the pre-booked car has been reserved for you 1 hour before start time, you will not be able to reserve or rent other SHARE NOW cars.

Can I let someone else drive the car using my SHARE NOW account?

No. At the moment, only the person who owns the account may drive the car. However, for safety reasons, we know that everyone needs a co-pilot for long trips. We're working on eventually enabling this feature so you can have more freedom during your long drives!

What are partner charging stations?

You don't have to charge our cars, but if you do, the cost is on us! Simply check the app for all partner charging stations in your area.

Austria
SMATRICS (Vienna)

Denmark
E.ON (Copenhagen)

France
Autolib' (Paris)

Germany
Innogy, Vatenfall, The New Motion Deutschland (Berlin)
RheinEnergie (Cologne)
RheinEnergie, SWD (Dusseldorf)
EnBW (Hamburg)
SWM (Munich)
EnBW (Stuttgart)

Hungary
We charge the cars for you in Budapest.

Italy
A2A (Milan)

Netherlands
Vattenfall (formerly Nuon)

Spain
Charging hubs (park and charge in our exclusive parking garages in Madrid)

How do I charge an electric car?

Charging an electric car is fun and – dare we say – addictive:

  1. Take the charging cable from the trunk of the car.
  2. Open the car charger cover and insert the cable. The car's charging port is located on the passenger side's back.
  3. Gently tap the other end of the cable on the top of the E.ON charging stand to open the port. Plug the cable in and wait for the beep.
  4. The car is charging when the lights around the car's charging port light up.

Hint: Each time you fully charge a city car that has less than 30% battery level, you earn 30 kr. in SHARE NOW credit. If the city car has less than 15%, you can earn as much as 60 kr. in SHARE NOW credit. This will be used to pay for your trips and trip-related costs.

Please note: If the battery level is below 5%, you're obligated to charge the car (if the circumstances allow it)

Will pre-booking be made available in other SHARE NOW cities?

Eventually, yes! Our goal is to enable pre-booking for even more SHARE NOW cities. So stay tuned for more.