Frequently asked questions

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Parking

Where can I park and end my trip?

You can park almost anywhere within the Home Area, which covers e.g. Copenhagen, Frederiksberg, Lyngby, hospitals in the Capital Region on Sjælland, Copenhagen Airport and a number of companies in the Copenhagen metropolitan area.

You park for free in public parking spaces where the car is allowed to remain parked for a minimum of 2 hours with no restrictions during certain hours. Please make sure to pay attention to local signage.

See parking rules for Copenhagen

What is a Home Area? Can I drive outside of it?

Think of the Home Area as our operating area, in which our cars free-float around the city and where you can park on the streets for free. You can drive outside the Home Area, but you must drive back to the same Home Area to end the trip.

If you're driving an electric car, please note that the range of a fully charged electric car is shorter than for a petrol car.

How do I lock the car without ending my trip?

Doing a stopover with SHARE NOW is easy. First, park the car and shut all windows. The next steps depends on the car:

Keyless cars (e.g. BMW)
- In the app, select Manage Trip ▶ Stopover. This will lock the doors.
- To continue driving, open the app and select Manage Trip ▶ Continue trip. This will unlock the doors.
- Want to end your trip? Park the car and shut all doors and windows. In the app, swipe to end your trip.

Cars with keys (e.g. Mercedes-Benz):
- Use the car key to lock up the car and make sure to take the car key with you.
- To continue driving, unlock the doors with the car key.
- Want to end your trip? Place the car key back into the key card holder. Make sure doors and windows are closed. In the app, swipe to end your trip.

Important: Stopover time counts as part of your total trip duration. If you have selected an hourly or daily rate, stopover time will continue to use up the time you have booked. If you have selected the minute rate, stopover time will be billed according to the minute rate.

Where can I park?

We collaborate with local governments so you can park SHARE NOW cars for free on any legal public street parking space within the Home Area. However, each city has specific parking regulations that you should be aware of.

Here are the parking rules in each city:

Austria
Vienna Parking Rules

Denmark
Copenhagen Parking Rules

France
Paris Parking Rules

Germany
Berlin Parking Rules
Cologne Parking Rules
Dusseldorf Parking Rules
Frankfurt Parking Rules
Hamburg Parking Rules
Munich Parking Rules
Stuttgart Parking Rules

Hungary
Parking in Budapest

Italy
Milan Parking Rules
Rome Parking Rules
Turin Parking Rules

Netherlands
Amsterdam Parking Rules

Spain
Madrid Parking Rules

How can I see the Home Area in my city?

Simply open the SHARE NOW app to see the Home Area outlined on the map screen. Below you'll also find all the Home Area maps in SHARE NOW cities:

Austria
Vienna Home Area

Denmark
Copenhagen Home Area 

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Hungary
Budapest Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

What is a drop off zone?

Drop off zones are part of the Home Area. A drop off fee applies when you park the car and end your trip in drop off zones (marked "Zone A" or "Zone B" on the Home Area map). In some cases, a fee is also charged for pick-up from a drop off zone.

See your Home Area's drop off zones and fees here:

Austria
Vienna Home Area

Denmark
Copenhagen Home Area 

France
Paris Home Area

Germany
Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Hungary
Budapest Home Area

Italy
Milan Home Area
Rome Home Area
Turin Home Area

Netherlands
Amsterdam Home Area

Spain
Madrid Home Area

Can I park SHARE NOW cars in private parking garages, e.g. at a shopping mall?

Yes, you're welcome to park in a private garage during your trip. Please be aware of the following:

  1. In this situation, you must pay for parking yourself
  2. You are not allowed to end your trip there
Can I use SHARE NOW at the airport?

Yes! SHARE NOW is available at the airport in most of our cities. If you want to use SHARE NOW in a different European country, you simply have to accept the terms and conditions the first time you drive there.

If you're driving to the airport: Look out for car-sharing airport parking where you can park our cars and end your trip.

If you've just landed: Reserve a SHARE NOW car in the app the moment you land and pick it up at the car-sharing parking area.

At Copenhagen Airport, the dedicated parking spots are in P7 Direct, just next to Terminal 3.

At which airports can I use SHARE NOW?

You can find SHARE NOW cars available at the following airports globally:

Austria
Vienna International Airport (VIE)

Denmark
Copenhagen Airport, Kastrup (CPH)

Germany
Berlin Brandenburg Airport (BER) – (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) –(no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF) – (BER Terminal 5)
Düsseldorf International Airport (DUS)
Frankfurt Airport (FRA)
Hamburg Airport (HAM)
Cologne-Bonn Airport (CGN)
Munich Airport (MUC)
Stuttgart Airport (STR)

Hungary
Budapest Ferenc Liszt International Airport (BUD)

Italy
Milan Linate Airport (LIN)
Rome Ciampino Airport (CIA)
Rome Fiumicino Airport (FCO)
Turin Caselle Airport (TRN)

Netherlands
Amsterdam Schiphol Airport (AMS)

Can I drive to another city?

Yes. You can drive outside of the Copenhagen Home Area to other cities, but you must drive the car back to the Home Area to end your trip.

You may not leave the country with SHARE NOW cars – with the exception of Sweden (for Danish users).

Can I park my car at charging stations?

Yes and no. You can park the car at most charging stations while the car is actively charging, but it is not always allowed to end your trip there.

Denmark
You can park at any E.ON charging station, but you can only end your trip inside the Home Area. At some charging stations, e.g. Lüders parking garage in Nordhavn, it is only allowed to end your trip if the car is charging. At other stations, e.g. P-hus Ejler Bille in Ørestad, you're only allowed to park the car at selected spots. Make sure to follow local signage when you park.

We encourage you to charge the car when parking at a charging station, even if it's not mandatory. This way, the charging network can be utilised most efficiently.

Austria
In Vienna, it is not allowed to end your trip at the SMATRICS charging stations. We recommend only parking at these stations during a stopover (it is allowed to use these charging stations only while a car is charging). See parking rules in Vienna

France
In Paris, it is only allowed to end your trip at the Autolib' charging poles if the car is actively charging. See parking rules in Paris

Germany
Yes. It is allowed to park and end your trip at all our partner charging stations if a car is correctly plugged in and charging. See parking rules for Germany.

Netherlands
Yes. It is allowed to park and end your trip at the Vattenfall (formerly Nuon) charging stations if a car is correctly plugged in and charging. See parking rules in the Netherlands.

Spain
In Madrid, it is only allowed to end your trip at the charging hubs if the car is actively charging. See parking rules in Madrid



Hint: To earn credit, please make sure to end your trip after the car has started charging!