Frequently asked questions


Rates & Fees

What is the long distance rate?

The long distance fee of 2,50 kr. is what you pay per kilometer after your trip exceeds the included mileage in your chosen rate or package.

For example, if your package includes 100 km of mileage and your trip exceeds this mileage by 10 km, you'll pay 2,50 kr. for each additional kilometer. In this example, that would be 10 km X 2,50 kr. = 25 kr.

The charge is added to your invoice automatically.

What is a drop off fee?

A drop off fee applies when you end your trip in a drop off zone. (Drop off zones are highlighted in the app.)

Drop off zones are part of the SHARE NOW area, but are usually located slightly outside the city or in areas where there are special restrictions on parking. The fee for ending a trip in a drop off zone in Copenhagen is 25,00 kr.

See your Home Area's drop off zones and fees here:

Copenhagen Home Area

Vienna Home Area

Paris Home Area

Berlin Home Area
Cologne Home Area
Dusseldorf Home Area
Frankfurt Home Area
Hamburg Home Area
Munich Home Area
Stuttgart Home Area

Budapest Home Area

Milan Home Area
Rome Home Area
Turin Home Area

Amsterdam Home Area

Madrid Home Area

What is an airport fee?

Parking at the airport is free if you use the airport's dedicated car-sharing parking. However, you will be charged an airport fee whenever you start or end your trip at the airport. These fees are often determined together with each airport. Here is the full overview of all airport fees:

Vienna International Airport (VIE) – 11,99 €

Copenhagen Airport, Kastrup (CPH) – 50,00 kr.

Berlin Brandenburg Airport (BER) – 7,99 € (available as of Nov 1st, 2020)
Berlin Tegel Airport (TXL) – 5,99 € (no longer available as of Oct 31st, 2020)
Berlin Schönefeld Airport (SXF) – 5,99 € (BER Terminal 5)
Düsseldorf International Airport (DUS) – 5,99 €
Frankfurt Airport (FRA) – 6,99 €
Hamburg Airport (HAM) – 6,99 €
Cologne-Bonn Airport (CGN) – 5,99 €
Munich Airport (MUC) – 13,99 €
Stuttgart Airport (STR) – 5,99 €

Milan Linate Airport (LIN) – 5,99 €
Turin Airport (TRN) – 5,99 €
Rome Fiumicino Airport (FCO) – 9,99 €
Rome Ciampino Airport (CIA) – 5,99 €

Amsterdam Schiphol Airport (AMS) – 8,99 €

Budapest Ferenc Liszt International Airport (BUD)
– 890,00 HUF for taking a car
– 1.590,00 HUF for leaving a car at the airport

Are SHARE NOW cars insured?

Yes. All SHARE NOW cars are covered by third-party liability insurance and your deductible is always automatically reduced to a specific amount in case of an accident. This agreement is waived, however, in cases of gross negligence. To learn more, please check out our terms and conditions.

What is a deductible?

In an insurance policy, the deductible is the amount paid out of pocket by the policy holder before an insurance provider will pay any expenses.

With SHARE NOW, your deductible is always automatically reduced to a specific amount in case of an accident. The deductible depends on the car and package you select. To learn more, please check out our terms and conditions.

How can I find cars with the lowest prices?

You can easily find our lowest prices by looking for cars marked with a red sticker in the app. The discount applies to the minute rate, which changes according to time and location. The minute rate applies from the moment you reserve the car – no matter where or when you end the trip.

Why does the minute rate change according to time and location?

You might have noticed that the minute rate for each car changes depending on where and when you look in the app. The reason is: availability! Sometimes there are too few or too many cars when and where you need them. To get cars moving to the right spots, the minute rate automatically adjusts itself based on time and location.

The advantages:
✓ Cars in low demand areas are discounted daily so they are more likely to be driven
✓ With just a few adjustments, demand and supply are brought back into balance
✓ This improves the availability of cars throughout the Home Area so you can find a car at the right place and time – for the right price

You can always see the latest minute rate by tapping on a car. Simply look out for cars with red stickers in the app to enjoy the lowest price!

What rates are available?

We have rates to suit all your plans – big and small. Here are your options:

Minute rate
Simply pay by-the-minute.

Hourly rate – up to 10 hours
Includes fixed amount of hours and kilometres.

Daily rate – up to 10 days
Includes fixed amount of days and kilometres.
(1 day = 24 hours)

Applies to hourly and daily rates: If time is exceeded, the overtime minute rate will apply. If mileage is exceeded, the long distance fee will apply.

To see the additional fees, simply tap on a rate in the app. Detailed information on the overtime minute rate and long distance fee will be displayed at the bottom of the screen.

Are there additional costs if I exceed the time or mileage included in my rate?

Yes. After you exceed the time and/or mileage in a package, extra fees for each additional minute and/or kilometer will apply. When you end your trip, the fees will be added to your invoice.

To see these additional fees, simply tap on a rate or package in the app. Detailed pricing information will be displayed at the bottom of the screen.

What happens if I don't use up all the included time and/or mileage in my selected rate?

The full package price is charged to your default payment profile the moment you start your trip. Unused package time or mileage will unfortunately not be reimbursed. We recommend making the most of your package and using it up!