Frequently asked questions

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Rules & Regulations

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 110 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Am I allowed to bring pets or animals in SHARE NOW cars?

Absolutely! Our only requirement is that you keep pets or animals in a transport box. As long as they don't leave a trace (e.g. smell or hairs) in the car, your furry friends are always a welcome passenger. We hope you and your furry friend have a safe trip!

What should I do if I lose something in a SHARE NOW car?

We'll always do our best to help you get back your lost items! If you've left something valuable in one of our cars, call us immediately and we'll reserve the car for you until you retrieve your item from the car.

If you need more time to get back to the car, we can block the car for you by charging the necessary hourly or daily rate.

If someone else has already removed the item or if the car is already in use, we advise you to call the lost and found office in your city. Don't lose hope – we hear good things from our car-sharing community all the time!

What should I do if I find something in a SHARE NOW car?

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, we recommend putting the item into the trunk of the car and ending your trip. Alternatively, you can take the item to the lost and found office in your city.

If it's a particularly valuable item, please contact us – we'll block the car until our service team picks up the item and takes it to the lost and found office in your city.

How can I contact the lost and found office in my city?

Here you can find the contact information and opening hours of all lost and found offices in SHARE NOW cities:

Austria
Vienna

Germany
Berlin
Hamburg
Munich
Frankfurt
Cologne
Düsseldorf
Stuttgart

France
Paris

Italy
Rome
Milan
Turin

Spain
Madrid

Netherlands
Amsterdam