Frequently asked questions


Rules & Regulations

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Some of your cars have cameras installed. Why?

One of our goals is to give our customers the best possible experience when using our service – also regarding road safety. We are doing a pilot project with dashcams (in-car cameras) in 20 of our cars (Peugeot e-208 and BMW 1 Series) from Autumn 2022 up to and including March 2023. The 20 cars are marked with a sticker on the side window of the driver's seat with information that the car is equipped with cameras.

We've equipped the cars in the project with two cameras that record out of the car's windshield and rear window. The two cameras record without sound and only externally – the car's cabin is not recorded.

The project aims to investigate and reduce incidents that may pose road safety risks. All data on the cameras is continuously overwritten unless an incident that could pose a traffic safety risk occurs. In such cases, a video clip showing 10 seconds before and after the incident is saved. An incident is defined as either heavy braking, a sharp turn, a collision or driving over 160 km/h. Video clips are stored for a maximum of 12 months unless more extended storage is necessary in connection with the processing of an ongoing case.

The recordings from the camera will be used for internal processing of cases in the event of gross violations of the Traffic Act and documentation in insurance and claims cases. In specific instances, we may share the recordings with our insurance company, Gjensidige Forsikring.

In our privacy policy, you can read more about your rights and how SHARE NOW processes your data.

If you have questions about the project, please contact our customer center at

Am I allowed to bring pets or animals in SHARE NOW cars?

Absolutely! Our only requirement is that you keep pets or animals in a transport box. As long as they don't leave a trace (e.g. smell or hairs) in the car, your furry friends are always a welcome passenger. We hope you and your furry friend have a safe trip!

What should I do if I lose something in a SHARE NOW car?

We'll always do our best to help you get back your lost items! If you've left something valuable in one of our cars, call us immediately and we'll reserve the car for you until you retrieve your item from the car.

If you need more time to get back to the car, we can block the car for you by charging the necessary hourly or daily rate.

If someone else has already removed the item or if the car is already in use, we advise you to call the lost and found office in your city. Don't lose hope – we hear good things from our car-sharing community all the time!

What should I do if I find something in a SHARE NOW car?

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, place the item in the glove compartment (or trunk of the car), end your trip. and contact us directly. We'll handle the rest.

How can I contact the lost and found office in my city?

Here you can find the contact information and opening hours of all lost and found offices in SHARE NOW cities:







Can I share my account with a friend or family member?

Sharing your account with another driver is only allowed if you add an additional driver to a pre-booking in advance. An additional driver fee of 50 kr. per day applies.

Alternatively, if a friend or family needs to use a car, you can invite them to create their own SHARE NOW account using our Friend Referral scheme. What's more – you'll both earn driving credit!

How to refer friends to SHARE NOW

Can I travel with SHARE NOW cars to another country?

Danish customers in Denmark may roam to Sweden exclusively. If you drive to other countries, you'll be charged a service fee. Please note, that you cannot charge our electric cars in Sweden.

In select countries where pre-booking is available, you can travel abroad by adding the Cross Borders option to your trip (does not apply for Denmark). Pre-booking is available for trips from 1 to 30 days and can also be found in the app under Plan.

Please note: The Cross Borders option doesn't include highway tolls or vignette stickers, and you can only end the trip back in your Home Area. Safe travels!

From: You can roam to: Pre-booking needed?
🇦🇹 Austria Switzerland, Germany, France, Italy, Luxembourg, Liechtenstein ✔️
🇩🇰 Denmark Sweden
Please note: You cannot charge our cars in Sweden
🇮🇹 Italy Switzerland, Austria, Germany, France, Luxembourg, Liechtenstein ✔️
🇩🇪 Germany Switzerland, Austria, France, Italy, Luxembourg, Liechtenstein ✔️
🇳🇱 Netherlands Belgium, France, Germany, Luxembourg, Liechtenstein ✔️
🇫🇷 France
🇭🇺 Hungary
🇪🇸 Spain

Unfortunately, international travels are not allowed for SHARE NOW cars in France, Hungary, or Spain. Leaving the country will result in a fine. You may leave the Home Area temporarily to visit other cities within the country as long as you start and end your trip in the same Home Area.