Frequently asked questions


Rules & Regulations

What should I do if I've had an accident?

Oh no! We hope everything is alright. Dial 112 immediately and wait until the accident has been processed by the police. Also, call Customer Support to inform us about the accident. Our hotline number can be found in the app.

Some of your cars have cameras installed. Why?

One of our goals is to give our customers the best possible experience when using our service – also regarding road safety. We are doing a pilot project with dashcams (in-car cameras) in 20 of our cars (Peugeot e-208 and BMW 1 Series) from Autumn 2022 up to and including March 2023. The 20 cars are marked with a sticker on the side window of the driver's seat with information that the car is equipped with cameras.

We've equipped the cars in the project with two cameras that record out of the car's windshield and rear window. The two cameras record without sound and only externally – the car's cabin is not recorded.

The project aims to investigate and reduce incidents that may pose road safety risks. All data on the cameras is continuously overwritten unless an incident that could pose a traffic safety risk occurs. In such cases, a video clip showing 10 seconds before and after the incident is saved. An incident is defined as either heavy braking, a sharp turn, a collision or driving over 160 km/h. Video clips are stored for a maximum of 12 months unless more extended storage is necessary in connection with the processing of an ongoing case.

The recordings from the camera will be used for internal processing of cases in the event of gross violations of the Traffic Act and documentation in insurance and claims cases. In specific instances, we may share the recordings with our insurance company, Gjensidige Forsikring.

In our privacy policy, you can read more about your rights and how SHARE NOW processes your data.

If you have questions about the project, please contact our customer center at

Am I allowed to bring pets or animals in SHARE NOW cars?

Absolutely! Our only requirement is that you keep pets or animals in a transport box. As long as they don't leave a trace (e.g. smell or hairs) in the car, your furry friends are always a welcome passenger. We hope you and your furry friend have a safe trip!

What should I do if I lose something in a SHARE NOW car?

We'll always do our best to help you get back your lost items! If you've left something valuable in one of our cars, call us immediately and we'll reserve the car for you until you retrieve your item from the car.

If you need more time to get back to the car, we can block the car for you by charging the necessary hourly or daily rate.

If someone else has already removed the item or if the car is already in use, we advise you to call the lost and found office in your city. Don't lose hope – we hear good things from our car-sharing community all the time!

What should I do if I find something in a SHARE NOW car?

This is your chance to do another car-sharer a good deed! If you've found an item (e.g. wallet, handbag, phone, etc.) belonging to someone else in one of our cars, place the item in the glove compartment (or trunk of the car), end your trip. and contact us directly. We'll handle the rest.

How can I contact the lost and found office in my city?

Here you can find the contact information and opening hours of all lost and found offices in SHARE NOW cities:







Can I share my account with a friend or family member?

Sharing your account with another driver is only allowed if you add an additional driver to a pre-booking in advance. An additional driver fee of 50 kr. per day applies.

Alternatively, if a friend or family needs to use a car, you can invite them to create their own SHARE NOW account using our Friend Referral scheme. What's more – you'll both earn driving credit!

How to refer friends to SHARE NOW

Can I travel with SHARE NOW cars to another country?

Yes. When you rent a SHARE NOW in Denmark, you can cross the border to Sweden and Germany at no additional cost and enjoy a trip to our beautiful neighbouring countries.

If you're planning such a trip, here are some things to keep in mind:

For both countries

  • Important: Remember to bring your physical driver's license when driving outside Denmark's borders.
  • To find charging stations where you can charge for free, use the E.ON Drive app. Make sure to activate the view of roaming stations in the E.ON Drive app: All filtres > Additional filters > Roaming stations
  • You are responsible for road tolls any ferry crossings or similar expenses that are not directly related to your rental.
  • Pay attention to the number of kilometres included in your rate. The number is provided during your purchase.

For Sweden 🇸🇪

  • You can refuel for free at Circle K using the fuel card in the car's armrest.
  • Our cars are registered for number plate payment at the Øresund Bridge. Learn more here.
  • ℹ️ For more information about driving in Sweden, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

For Germany 🇩🇪

  • You can refuel for free at Aral using the fuel card in the car's armrest.
  • Our cars are registered for number plate payment at the Storebælt Bridge. Learn more here.
  • ⚠️ Eco Sticker: To drive into the city centers of many major cities in Germany, it's required that the car is equipped with an Eco Sticker, also known as environmental badge. The requirement for an environmental badge applies to both petrol and electric cars. However, if you're only planning to drive on the motorways in Germany, an environmental badge is not required.
  • ⚠️ German Parking Disc: Our automatic parking disc is not valid in Germany. Therefore, you need to print a German parking disc, which should be placed in the car during your trip. Leave the automatic parking disc in place but cover it with a piece of paper, so that only one parking disc is visible from the outside.
  • ℹ️ For more information about driving in Germany, including in-depth information about eco stickers and parking regulations, we recommend visiting the FDM website. Here you'll find detailed information and practical tips for your trip.

If you experience any issues with the car during your trip, are involved in an accident, or need assistance in any way, please contact our customer centre through the app.